Rio Hutchings
West Valley City,UT
Summary
Detail-oriented Support Specialist with a solid foundation in technical troubleshooting, customer service, and network management. Skilled in diagnosing and resolving hardware, software, and connectivity issues, ensuring seamless IT support in high-demand environments. Known for clear communication, problem-solving skills, and a proactive approach to improving user satisfaction and system performance.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Skaggs Travel Stops
Salt Lake City, UT
06.2023 - Current
- Assisted customer with identifying service needs, and accurately entered information into electronic systems to streamline support.
- Set up and activated customer accounts, maintaining detailed records for future troubleshooting and follow-up.
- Mentored new team members on procedures and policies to strengthen team efficiency and support consistency.
- Monitored customer interactions, documenting inquiries and feedback to improve service quality and responsiveness.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Assistant Store Manager
711 Gas Station
Salt Lake City, UT
02.2022 - 06.2023
- Managed daily operations, including customer service, inventory management, staff scheduling, and ensuring efficient support across all functions.
- Resolved customer inquiries and complaints promptly, maintaining a high level of satisfaction and issue resolution.
- Identified process improvements to enhance operational efficiency, and supported staff to meet service targets.
- Enforced safety and compliance standards, ensuring a secure and customer-friendly environment.
Education
GED -
Granite Peaks High School
03-2019
Skills
- Customer Service and Engagement
- Employee Supervision and Motivation
- Strategic Merchandising
- Upselling and Cross-Selling
- Staff Development
- Store Organization and Inventory Management
- Assignment Delegation
- Issue Resolution and Problem-Solving
- Sales Analysis and Reporting
- Time Management
- Product Knowledge and Record Keeping
- Communication and Interpersonal Skills
Timeline
Assistant Store Manager
Skaggs Travel Stops
06.2023 - Current
Assistant Store Manager
711 Gas Station
02.2022 - 06.2023
GED -
Granite Peaks High School
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