Rio Vertoli
Winter Haven,FL
Overview
6
6
years of professional experience
Work History
Customer Success Representative
Marek Health
Pontiac, MI
08.2023 - Current
- Developed relationships with customers by providing prompt responses to their inquiries.
- Performed data entry tasks related to updating account information or logging call notes into the system.
- Ensured compliance with all applicable laws and regulations when dealing with customers.
Transportation Tracking Coordinator
Publix
Lakeland, FL
08.2022 - Current
- Communicated delays and early arrivals to management.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Created daily and weekly delivery window reports utilizing transport data.
Warehouse Lead
Publix Warehouse
Lakeland , FL
03.2022 - Current
- Used computer and company software to enter shipment and inventory records.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Led and complied with safety and wellbeing efforts on assigned shift.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Customer Service Staff Member
Publix
Winter Haven, FL
01.2018 - 10.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
Education
High School Diploma -
Chain of Lakes Collegiate High School
Winter Haven, FL05.2020
Associate's Degree in Business -
Polk State College
Winter Haven, FLSkills
- Equipment operations
- Mentoring and training
- Adaptive team player
- Warehouse functions
- Supervisory experience
- Excellent with numbers
- Supply management
- Customer relations
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote)
Timeline
Customer Success Representative
Marek Health
08.2023 - Current
Transportation Tracking Coordinator
Publix
08.2022 - Current
Warehouse Lead
Publix Warehouse
03.2022 - Current
Customer Service Staff Member
Publix
01.2018 - 10.2020
High School Diploma -
Chain of Lakes Collegiate High School
Associate's Degree in Business -
Polk State College