Overview
Work History
Education
Skills
Timeline
Generic

Rio Vertoli

Winter Haven,FL

Overview

6
6
years of professional experience

Work History

Customer Success Representative

Marek Health
Pontiac, MI
08.2023 - Current
  • Developed relationships with customers by providing prompt responses to their inquiries.
  • Performed data entry tasks related to updating account information or logging call notes into the system.
  • Ensured compliance with all applicable laws and regulations when dealing with customers.

Transportation Tracking Coordinator

Publix
Lakeland, FL
08.2022 - Current
  • Communicated delays and early arrivals to management.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Created daily and weekly delivery window reports utilizing transport data.

Warehouse Lead

Publix Warehouse
Lakeland , FL
03.2022 - Current
  • Used computer and company software to enter shipment and inventory records.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.

Customer Service Staff Member

Publix
Winter Haven, FL
01.2018 - 10.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.

Education

High School Diploma -

Chain of Lakes Collegiate High School
Winter Haven, FL
05.2020

Associate's Degree in Business -

Polk State College
Winter Haven, FL

Skills

  • Equipment operations
  • Mentoring and training
  • Adaptive team player
  • Warehouse functions
  • Supervisory experience
  • Excellent with numbers
  • Supply management
  • Customer relations
  • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote)

Timeline

Customer Success Representative

Marek Health
08.2023 - Current

Transportation Tracking Coordinator

Publix
08.2022 - Current

Warehouse Lead

Publix Warehouse
03.2022 - Current

Customer Service Staff Member

Publix
01.2018 - 10.2020

High School Diploma -

Chain of Lakes Collegiate High School

Associate's Degree in Business -

Polk State College

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Rio Vertoli