Arissa Simmons
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Success Representative
Wells Fargo
08.2018 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought ways to improve processes and services provided.
Teller
Wells Fargo
02.2017 - 08.2018
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
Sales Specialist
Macy’s
06.2014 - 02.2017
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Business Administration And Management
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Woodlawn High School
Birmingham, AL05.2012
Skills
- Complaint resolution
- Call center experience
- Customer Service
- Problem-solving abilities
- Payment Processing
- Money handling abilities
- Call Center Operations
- Performance Improvement
Timeline
Customer Success Representative
Wells Fargo
08.2018 - Current
Teller
Wells Fargo
02.2017 - 08.2018
Sales Specialist
Macy’s
06.2014 - 02.2017
Business Administration And Management
Jefferson State Community College
High School Diploma -
Woodlawn High School