RIO LUNA REVILLEZA
Jersey City
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
Work History
Sr. Service Solutions Rep
Quest Diagnostic Laboratories
Clifton
08.2019 - Current
- Provided exceptional service by proactively addressing customer needs and resolving issues on phone and in person.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with healthcare professionals to ensure accurate test results.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Supported sales team members to drive growth and development.
Collections Advisor
JP MORGAN CHASE & COMPANY, NA
06.2010 - 05.2019
- Served as Collections Advisor for US Customer Support Division for credit cards, delivering customer service until May 2012.
- Joined as pioneer member of team to support reopened credit card services, facilitating smooth operations in new department.
- Assigned first to support Amazon Visa credit cards, and transferred to the first team that supported the new Freedom credit card line of business in December 2017 until May 2018.
- When the cross-functional division opened, transferred to the first team that supported both deposit accounts and credit card accounts from May 2018 until May 2019.
- Resolved customer inquiries regarding balances, transactions, and payments, ensuring accurate information and support.
- Relocated to the Consumer and Community Banking side to handle deposit accounts as a Telephone Banker for Retail Operations until March 2017.
Technical Support Engineer
SYKES ASIA, INC
12.2003 - 05.2010
- Provided technical support for SBC Internet Services from December 2003 – May 2006, resolving customer inquiries and technical issues.
- Delivered technical support through phone and chat channels to assist customers.
- Addressed software and hardware issues for various client systems, ensuring functionality.
- Assisted Ameriprise Financial from May 2006 – May 2010 with mutual funds, certificates, and insurance products, ensuring customer satisfaction and compliance.
- Documented troubleshooting processes and solutions in knowledge base.
HR Assistant
FOODA SAVERSMART CORPORATION
07.2002 - 12.2003
- Assisted in recruitment processes by scheduling interviews and preparing materials.
- Coordinated onboarding sessions for new hires and facilitated training programs.
- Managed employee records and maintained HR databases for accuracy.
- Managed records keeping and ensured timely submission of governmental reports to maintain compliance.
HR Assistant
CEBU ASIATIC SHIPPING & PORT SERVICES, INC.
11.2001 - 03.2002
- Managed records keeping and ensured timely submission of governmental reports.
- Led payroll processing for employee compensation.
Education
Bachelor of Science - Computer Engineering
CEBU INSTITUTE OF TECHNOLOGY
CEBU CITY, PHILIPPINES01-2001
Skills
- Service solutions
- Customer relationship management
- Customer service
- Complaint resolution
- Technical troubleshooting
- Workflow efficiency
- Analytical skills
- Problem-solving
- Team collaboration
- Telephone etiquette
References
Jocelyn R. Antonio, Group Lead, Quest Diagnostics, 2017805855
Timeline
Sr. Service Solutions Rep
Quest Diagnostic Laboratories
08.2019 - Current
Collections Advisor
JP MORGAN CHASE & COMPANY, NA
06.2010 - 05.2019
Technical Support Engineer
SYKES ASIA, INC
12.2003 - 05.2010
HR Assistant
FOODA SAVERSMART CORPORATION
07.2002 - 12.2003
HR Assistant
CEBU ASIATIC SHIPPING & PORT SERVICES, INC.
11.2001 - 03.2002
Bachelor of Science - Computer Engineering
CEBU INSTITUTE OF TECHNOLOGY