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Barbara Reising
Utica,NY
Work Preference
Summary
Customer Service Representative experienced in enhancing customer satisfaction and driving sales growth. Achieved high customer loyalty through effective problem-solving, active listening, and tailored solutions. Focused on delivering exceptional service while fostering collaborative team environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Customer Service Department
Utica, NY
10.1999 - 10.2012
- Resolved customer inquiries through multiple channels, enhancing satisfaction and retention.
- Developed training materials for new hires, fostering consistent service quality across the team.
- Identified customer needs, providing tailored product recommendations to increase sales.
- Trained new staff on company policies and best practices for customer engagement.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed strong relationships with clients, enhancing loyalty and retention rates.
- Delivered exceptional customer service by resolving inquiries efficiently and effectively.
Education
Associate of Science - Nursing
Universty Mound High
San Francisco, CA06-1972
Skills
- Customer service
- Service solutions
- Point of sale
- Upselling
- Data entry
- Regulatory compliance
- Conflict resolution
- Safe food handling
- Customer engagement
- Problem resolution
- Critical thinking
- Service improvement
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative
Customer Service Department
10.1999 - 10.2012
Associate of Science - Nursing
Universty Mound High