Steve Ripper
Lansing
Summary
Results-driven sales representative with a proven track record in customer relations and account management. Expertise in revenue generation and performance tracking to exceed sales targets and enhance client satisfaction.
Overview
25
25
years of professional experience
Work History
Sales Representative
Dan Henry Distributing
Lansing, MI
12.2019 - 02.2026
- Cultivated strong relationships with clients to drive repeat business and customer loyalty.
- Identified customer needs and recommended tailored solutions to enhance satisfaction.
- Managed product inventory and ensured timely replenishment to meet sales demands.
- Conducted market research to identify trends and adjust sales tactics accordingly.
- Implemented process improvements that streamlined order fulfillment and enhanced overall efficiency.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Met existing customers to review current services and expand sales opportunities.
Service Technician
Comcast
Lansing, MI
06.2001 - 11.2019
- Diagnosed and resolved technical issues for residential and business customers.
- Installed and configured cable and internet services according to specifications.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Education
Accounting And Finance
Lansing Community College
Lansing, MISkills
- Customer service
- Customer relations
- Customer relationship building
- Account management
- Sales territory analysis
- Performance tracking
- Revenue generation
- Territory management
- Account servicing
- Business development
Timeline
Sales Representative
Dan Henry Distributing
12.2019 - 02.2026
Service Technician
Comcast
06.2001 - 11.2019
Accounting And Finance
Lansing Community College