Ripley Porter
Austin,TX
Summary
Motivated and sales-focused professional seeking a position as a Call Center Sales Retention Representative at Spectrum. Bringing over 3 years of experience in retail and insider sales with a strong background in customer service to provide exceptional support and drive sales growth.
Overview
2
2
years of professional experience
Work History
Retail Sales Specialist
Spectrum
Great Falls, MT
06.2024 - Current
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Learned order processing within the billing system regarding all aspects of accounts, new sales order entry, account lookup, retention offers and other software tools and applications.
- Answered questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
Customer Service Representative/Insider Sales
State Farm
Great Falls, MT
09.2023 - 05.2024
- Achieved and exceeded sales targets by providing excellent customer service and product knowledge.
- Assisted customers in selecting suitable policy limits and services, leading to increased customer satisfaction and loyalty.
- Handled customer inquiries and resolved complaints efficiently to maintain high levels of customer satisfaction.
- Explained features and benefits of policy services to customers.
- Maintained up-to-date knowledge of new products, services and promotions.
- Processed sales transactions accurately and managed company database.
Barista/Barista Trainer
Starbucks
Duluth, GA
09.2022 - 07.2023
- Provided top-notch customer service in a fast-paced retail environment.
- Assisted customers with product inquiries and order processing.
- Resolved customer issues and complaints in a professional and timely manner.
- Collaborated with team members to meet sales goals and improve store performance.
- Trained new employees on company policies and customer service best practices.
Education
Bachelor Of Arts -
Arizona State University
Tempe, AZSkills
- Exceptional customer service and communication skills
- Proven sales performance with a track record of meeting or exceeding targets
- Ability to work in a fast-paced sales environment
- Proficiency in point-of-sales (POS) systems and Agent OS
- Excellent problem-solving abilities
- Team player with leadership capabilities
Accomplishments
- Diligently responded to an average volume of 80 calls a day
- Managed a book of clients exceeding 4,000 accounts
- Consistently surpassed monthly quotas and broke new records
- Recognized by customers and managers for expedient and effective service
Timeline
Retail Sales Specialist
Spectrum
06.2024 - Current
Customer Service Representative/Insider Sales
State Farm
09.2023 - 05.2024
Barista/Barista Trainer
Starbucks
09.2022 - 07.2023
Bachelor Of Arts -
Arizona State University