Hi, I’m
Ripon Reza
Management
718 Taylor Ave , 2nd Floor,NY
Summary
Dynamic leader with a proven track record at Flora Enterprise, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and staff development, achieving significant improvements in productivity. Skilled in complex problem-solving and effective communication, ensuring high-quality service delivery and workplace harmony.
Overview
9
years of professional experience
1
Certification
Work History
Flora Enterprise Inc
Manager
05.2018 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Blue Fin Sushi & Grill
Lead Busser
01.2016 - 05.2018
Job overview
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Education
American Bartender School
Graduate Certificate from Bartender
01.2025
NYC Health Academy
NYC Food Protection Course from Food Safety
08.2023
Computer Certification Courses
Computer Certification Course from MS Word , MS Excel, MS Power Point
07.2015
Shajalal University Science & Technology
Bachelor Of Social Science from Social Sciences
09.2001
Puran Bazar University & College
HSC from Arts
08.1997
M.H School
SSC from Science
12.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Languages
English
Elementary
Bengali
Elementary
Certification
Security License certificate
Timeline
Manager
Flora Enterprise Inc
05.2018 - Current
Lead Busser
Blue Fin Sushi & Grill
01.2016 - 05.2018
American Bartender School
Graduate Certificate from Bartender
NYC Health Academy
NYC Food Protection Course from Food Safety
Computer Certification Courses
Computer Certification Course from MS Word , MS Excel, MS Power Point
Shajalal University Science & Technology
Bachelor Of Social Science from Social Sciences
Puran Bazar University & College
HSC from Arts
M.H School
SSC from Science
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