Risa Swarn
Summary
Driven, personable hard worker with over 10 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Satellite Affordable Housing Associates
Oakland , CA
03.2023 - Current
- Coordinated service schedules and appointments with clients.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Participated in outreach activities within the community aimed at increasing awareness about available resources.
- Implemented strategies for dealing with challenging behaviors exhibited by some residents while maintaining respect for their rights.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Care Coordinator
Bay Area Community Services
Oakland , CA
01.2022 - 02.2023
- Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned.
- Responsible for continuously assessing individual’s risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately.
- Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
- Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles.
Residential Counselor
Bay Area Community Services
Oakland , CA
11.2020 - 02.2022
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
Security Officer
Allied Universal Security Services
Oakland , CA
06.2019 - 08.2020
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Monitored 20 security cameras and fire, building and alarm systems.
Office Manager
Jackson Hewitt Tax Service
Oakland , CA
01.2012 - 05.2019
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Educated customers on product and service offerings.
Education
Certification - Medical Assistant
Carrington College California
San Leandro, CA06.2014
Associate of Arts - Early Childhood Education
Langston University
Langston, OK06.2009
Bachelor of Arts -
Langston University
Langston, OKSkills
- Observant
- Listening skills
- Administrative skills
- Time management
- Problem-solving abilities
- Inbound and outbound calling
Timeline
Service Coordinator
Satellite Affordable Housing Associates
03.2023 - Current
Care Coordinator
Bay Area Community Services
01.2022 - 02.2023
Residential Counselor
Bay Area Community Services
11.2020 - 02.2022
Security Officer
Allied Universal Security Services
06.2019 - 08.2020
Office Manager
Jackson Hewitt Tax Service
01.2012 - 05.2019
Certification - Medical Assistant
Carrington College California
Associate of Arts - Early Childhood Education
Langston University
Bachelor of Arts -
Langston University
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