Rish Binning
Allen
Summary
Dynamic operations professional adept at managing high-pressure environments and delivering effective solutions. Recognized for implementing process enhancements and training teams to uphold operational compliance. Committed to improving overall efficiency and maintaining high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Amazon
Frisco
01.2023 - Current
- Implemented process improvements to enhance operational efficiency and minimize waste.
- Trained team members on operational compliance, quality assurance, and safety best practices.
- Assisted with emergencies across departments, maintaining a focus on resolution effectiveness.
- Helped this warehouse become the highest-rated Amazon distribution center in the DFW metroplex.
Operations Specialist
Dallas Cowboys
Frisco
07.2023 - 11.2024
- Managed intake and outtake operations for Dallas Cowboys Merchandise Factory and Warehouse.
- Ensured timely operations by troubleshooting issues effectively.
- Redesigned procedure and layout of intake bay to reduce bottlenecks.
Claims Adjuster
State Farm
Richardson
10.2017 - 08.2020
- Conducted thorough claim investigations to assess validity and determine appropriate resolutions.
- Collaborated with clients to gather essential information and clarify policy details during claims process.
- Evaluated loss reports and estimates to determine fair settlement amounts and negotiate accordingly.
Solutions Architect
Hewlett Packard Enterprise
Plano
08.2016 - 02.2017
- Collaborated with cross-functional teams to align technical solutions with business objectives.
- Facilitated stakeholder collaboration sessions to gather requirements and validate solutions.
- Presented and demonstrated solutions highlighting the added value HP software brings to the customer.
Manager of Support
Infor
Addison
07.2015 - 11.2016
- Led team training initiatives to enhance customer support skills and improve service quality.
- Facilitated conflict resolution between customers and support staff to maintain positive relationships.
- Initiated and executed the first Knowledge Base for Infor Talent Science, providing guidance to all internal employees.
- Reconstructed support metrics and weekly reporting to improve accuracy, awareness, and decision-making.
Education
Bachelor of Science - Business Administration
The University of Texas At Dallas
Richardson, TX05-2015
Skills
- Cross-functional collaboration
- Human relations
- Excellent communication
- Ability to work under pressure and meet deadlines
- Adaptability and flexibility
- Customer relationship management
Timeline
Operations Specialist
Dallas Cowboys
07.2023 - 11.2024
Operations Specialist
Amazon
01.2023 - Current
Claims Adjuster
State Farm
10.2017 - 08.2020
Solutions Architect
Hewlett Packard Enterprise
08.2016 - 02.2017
Manager of Support
Infor
07.2015 - 11.2016
Bachelor of Science - Business Administration
The University of Texas At Dallas