RISHABH SEHGAL
Ghaziabad
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
11
11
years of professional experience
Work History
Senior Associate- MIS
Virtual Employee pvt. ltd
05.2017 - Current
- Responding to telephone calls, emails and other forms of communication
- Trained new employees in company and regulatory compliance requirements to promote conformance
- Answered client questions about products, prices and availability
- Established efficient workflow processes, Monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Managed good number of chats and emails of people who are looking for property in US
- Preparing and sending reports as required from time to time
- Scheduling appointments and meetings
- Managing documentation and filing systems for records
- Assisting in managing regulatory audits and maintaining 100% pass rate.
Senior Sales & Marketing Executive
Ingenuous Realty solutions (Channel Partner of JP Greens, Noida)
01.2015 - 04.2017
- Generated leads through cold calling, networking and advertising
- Helped determine pricing schedules for quotes, promotions & negotiations
- Gave sales presentations to a range of prospective clients
- Visited clients & potential clients to evaluate needs or promote products & services
- Maintained client records
- Answered client questions about credit terms, products, prices and availability
- Prepared weekly and monthly reports.
Customer Support officer
SOPRA STERIA INDIA LTD, Sec-135, Noida
03.2013 - 09.2014
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolved and found solutions for any and every situation over calls, chats & E-mails
- Maintaining records and processing administrative paperwork
- Monitor customer accounts for suspicious
- Identify and escalate customer service issues.
Education
Masters in Business Administration MBA -
Institute of Management & Technology, Ghaziabad
01.2012
Bachelor in Business Administration (BBA) -
Institute of Management Studies
01.2010
Skills
- Leadership Experience
- Client Management skills
- Communication skills
- Problem solving abilities
- Project Management skills
- Technical Proficiency
Accomplishments
- Awarded as the Most Valued Employee- Quarter4 (Year 2022)
- Trained new employees over the time frame of 3-4 months on different projects.
- A proven record of accomplishment in resolving complex customer issues.
- Came up with a new ideas that improved things.
- Always Maintained good quality of work in a specific time frame.
Timeline
Senior Associate- MIS
Virtual Employee pvt. ltd
05.2017 - Current
Senior Sales & Marketing Executive
Ingenuous Realty solutions (Channel Partner of JP Greens, Noida)
01.2015 - 04.2017
Customer Support officer
SOPRA STERIA INDIA LTD, Sec-135, Noida
03.2013 - 09.2014
Masters in Business Administration MBA -
Institute of Management & Technology, Ghaziabad
Bachelor in Business Administration (BBA) -
Institute of Management Studies
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