Rishard Peterson
Macomb,MI
Summary
Detail-oriented professional experienced in business operations and office management. Proficient in database management, invoicing, and vendor negotiations. Recognized for strong team leadership and exemplary customer service.
Overview
18
18
years of professional experience
Work History
Owner/ Installation Supervisor
5 Star Heating & Cooling LLC
Clinton Township, MI
01.2014 - 05.2024
- Assemble spreadsheets and draw charts and graphs used to illustrate technical reports, using computer
- Managing payroll
- Managed a team of 6
- Computer data entry
- New construction installation and rough layout
- Blueprint reading
- Supervising Furnace, A/C and Boiler installation/repair
- Furnace & Central Air Unit Sales.
Installer/Supervisor
Cozy Comfort Heating & Cooling Inc.
Sterling Heights, MI
04.2008 - 12.2013
- Managed a team of 5
- Installing up-flow and down-flow forced air furnaces (residential)
- Installing steam and hot-water boilers (60,000 B.T.U
- – 1,500,000 B.T.U.)
- Installing hot water tanks (40 Gal
- – 100 Gal.)
- Installing roof-top units (3 ton – 10 ton)
- Installing chimney liners
- Furnace and boiler repair/service.
Data-Tech Coordinator
Verizon Wireless
Southfield, MI
06.2006 - 03.2008
- Handling customer escalations
- Tier 1, Tier 2, and Tier 3 trouble shooting
- Submit Trouble tickets to the NRB(Network Repair Beaurue)
- MTAS Provisioning
- All Customer Service Roles and Responsibilities
- Selling features to enhance customer experience
- Making business decisions that were good for the company & the customer.
Education
Communication
Eastern Michigan University
Ypsilanti, MI01.2005
General Studies High School Diploma -
Henry Ford High School
Detroit, MI01.1997
Skills
- Marketing tactics
- Administrative Oversight
- Business Management
- Budget Administration
- Recruiting and hiring
- Staff Management
- Relationship building
- Bidding processes
- Staff hiring
- Staff training and development
- Verbal and written communication
- Emotional intelligence
Timeline
Owner/ Installation Supervisor
5 Star Heating & Cooling LLC
01.2014 - 05.2024
Installer/Supervisor
Cozy Comfort Heating & Cooling Inc.
04.2008 - 12.2013
Data-Tech Coordinator
Verizon Wireless
06.2006 - 03.2008
Communication
Eastern Michigan University
General Studies High School Diploma -
Henry Ford High School
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