Rishav Dey
Hayward,USA
Summary
Dedicated and energetic Supervisor with 4+ years of experience in team leadership and operational management. Proven track record in enhancing service standards and optimizing business planning to achieve sales goals. Committed to fostering collaborative relationships with staff, vendors, and customers to ensure seamless operations and exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Ramp Agent
United Airlines
San Francisco, CA
09.2024 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Supervisor
Trinethra Indian Supermarket
NEWARK, CA
06.2020 - Current
- Mentor staff to enhance performance, ensuring a cohesive team environment and high customer satisfaction
- Resolve customer issues promptly, maintaining a consistent satisfaction rate
- Collaborate with vendors to address order discrepancies, ensuring smooth supply chain operations
- Implement effective problem-solving strategies, reducing order errors
Lead Line Cook
The Pub at Donner Lake
06.2019 - 06.2020
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently
- Assisted in developing cost-effective strategies to reduce waste while ensuring quality control
- Managed a team of kitchen staff including assigning tasks and monitoring performance
Line Cook
The pioneer cocktail club & kitchen
06.2019 - 06.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Proposed and executed creative menu additions, incorporating seasonal ingredients to diversify offerings and attract new clientele
- Fostered strong teamwork in high-pressure environment
- Coordinated seamlessly with front-of-house staff to ensure smooth service delivery
Line Cook
Everline Resort & Spa
LAKE TAHOE, CA
06.2018 - 06.2019
- Followed health and safety standards to ensure safe working environment for employees and customers alike
- Developed creative menu items, incorporating local ingredients to enhance dish variety and appeal, resulting in positive customer feedback and increased repeat visits
- Optimized food preparation processes, reducing waste and improving efficiency, leading to noticeable cost savings and streamlined kitchen operations
Line Cook
LSG Sky Chefs
Bengaluru, INDIA
06.2017 - 05.2018
- Plated finished dishes according to presentation guidelines set by head chef
- Monitored product freshness and rotation dates to maintain quality assurance standards
Cook
Yunnan Expo Garden Hotel Co., Ltd.
05.2015 - 10.2015
- Prepared cold salads, dressings and sauces as directed by sous chef
- Carried out basic culinary tasks such as breading meats, slicing vegetables
- Maintained cleanliness of work areas, equipment and utensils throughout service
- Stocked kitchen pantries and refrigerators with supplies such as spices and condiments
Education
Bachelor's degree - Hospitality Administration/Management
International Institute of Hotel Management (IIHM)
KOLKATA, INDIA06.2017
Skills
- Sales
- Waste Reduction
- Team management
- Guest Experience
- Sales performance
- Business Planning
- Marketing
- Workload Prioritization
- Service Standards
- Team Leadership
- Communication
- Marshaling aircraft
- Load Planning Communication
- Security awareness
Languages
English
Professional
Hindi
Native/ Bilingual
Timeline
Ramp Agent
United Airlines
09.2024 - Current
Supervisor
Trinethra Indian Supermarket
06.2020 - Current
Lead Line Cook
The Pub at Donner Lake
06.2019 - 06.2020
Line Cook
The pioneer cocktail club & kitchen
06.2019 - 06.2020
Line Cook
Everline Resort & Spa
06.2018 - 06.2019
Line Cook
LSG Sky Chefs
06.2017 - 05.2018
Cook
Yunnan Expo Garden Hotel Co., Ltd.
05.2015 - 10.2015
Bachelor's degree - Hospitality Administration/Management
International Institute of Hotel Management (IIHM)
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