ROBIN GALLOWAY
Chicago,IL
Summary
Dedicated and detail-oriented professional with a strong background in customer service, seeking the position of Care Center Specialist. Offering expertise in resolving policyholder questions, maintaining records, and delivering remarkable customer service.
Overview
6
6
years of professional experience
Work History
Leasing Agent/Resident Services Coordinator
Hines Living US
Chicago, IL
2023.09 - Current
- Pleasantly welcomed prospective tenants, answered phone calls and questions, provided tours of the property, and maintained the front reception desk.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Inspected vacant units and ensured they were ready for showings.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Led property tours to showcase amenities to prospective residents, and offered valuable information regarding major features.
Administrative Assistant- The Bristol
Chicago Hire
Chicago, IL
2023.07 - 2023.08
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Proficiently handled multiple computer applications in a fast-paced, collaborative team environment, including Microsoft Office software.
Store Manager Trainee
Jewel Osco
Chicago, IL
2022.06 - 2023.04
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Enhanced vendor and customer satisfaction ratings by resolving issues efficiently.
Summer Business Intern
Jewel-Osco
Chicago, IL
2021.06 - 2021.08
- Identified operational and performance issues and worked with managers to resolve concerns.
- Delivered clerical support by handling range of routine and special requirements.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Achieved management recognition by designing and implementing special project during internship.
- Collaborated in professional team to solve workflow issues.
Security Professional
Allied Universal
Chicago, IL
2019.06 - 2020.06
- Directed passengers through security processes, clearly explaining policies and procedures to support efficient operations.
- Responded to inquiries and requests for assistance from visitors and staff members.
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
Education
Bachelor of Science - Business Management & Entrepreneurship
Illinois State University
Normal, IL05.2022
Skills
- Creative thinking
- Relationship Building
- Motivation
- Task prioritization
- Multitasking
- Problem-solving
Summary
- Proven track record of providing top-notch customer service and leadership abilities.
- Skilled in creative thinking, relationship building, multitasking, and problem-solving.
- Committed to continuous learning and professional growth.
Timeline
Leasing Agent/Resident Services Coordinator
Hines Living US
2023.09 - Current
Administrative Assistant- The Bristol
Chicago Hire
2023.07 - 2023.08
Store Manager Trainee
Jewel Osco
2022.06 - 2023.04
Summer Business Intern
Jewel-Osco
2021.06 - 2021.08
Security Professional
Allied Universal
2019.06 - 2020.06
Bachelor of Science - Business Management & Entrepreneurship
Illinois State University