Rishiah Jennings
Pickerington,Ohio
Summary
Dedicated MHA Support Worker with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with 6 years of experience building tailored programs for diverse individuals.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Committed HHA offers 6 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care and recordkeeping.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Mental Health Associate
Sequel Pomegranate Health Systems
Columbus, Ohio
04.2016 - 07.2021
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Home Health Aide
Advance Home Health Care
Columbus, Ohio
01.2011 - 03.2016
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
Call Center Sales Representative
DialAmerica
Columbus , Ohio
01.2011 - 05.2011
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic and payment information in system.
Collections Specialist
MRS Associates
Westerville, Ohio
05.2010 - 04.2011
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
Education
High School Diploma -
Groveport Madison High School
Groveport, OHSkills
- Trained in indicators of child abuse
- Adept at treatment and discharge planning
- Learning disability awareness
Certification
- RBT - Registered Behavior Technician
Timeline
Senior Mental Health Associate
Sequel Pomegranate Health Systems
04.2016 - 07.2021
Home Health Aide
Advance Home Health Care
01.2011 - 03.2016
Call Center Sales Representative
DialAmerica
01.2011 - 05.2011
Collections Specialist
MRS Associates
05.2010 - 04.2011
High School Diploma -
Groveport Madison High School
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