Travel
Riss Gonzales
Student
Aurora,Colorado
Summary
Organized and dedicated team leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor who strives for a positive atmosphere and a strong team.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Team Lead
Superfruit Republic
Denver, Colorado
11.2017 - 01.2021
- Manage and lead a team though training to provide guests with aesthetic, trendy acai bowls.
- Responsible for greeting guests and providing knowledge and recommendations for health-food products.
- Handling cash and card transactions.
- Creative input for new recipes and photos for social media.
- Independently closed and opened the store following the correct procedures.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Assistant
Rose’s Weddings and Events
Aurora, Colorado
05.2017 - 09.2019
- Assist with the set-up and break-down procedures of wedding décor, seating, and catering.
- Facilitate guests to ensure events run smoothly and in a timely manner.
- Assist Bride, Groom, host, and guests with details.
- Greeted guests in with friendliness and professionalism.
- Designed insightful and attractive presentations.
Quick Service Food and Beverage
Walt Disney World
Orlando, Florida
04.2019 - 08.2019
- Using the 4 Disney keys; show, courtesy, safety, and efficiency to contribute to each guest’s magical, unforgettable experiences during their time at “the most magical place on Earth”.
- Managing guest orders for 30,000-45,000 guest during the peak summertime season.
- Handling cash, card, and Disney specific money systems.
- Serving alcohol to guests 21+ with proper identification.
- Filling guest orders as a food runner in a quick-serve environment.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Complied with health and safety regulations.
Barista
Starbucks Aurora
Colorado
05.2018 - 02.2019
- Handling cash and card transactions.
- Promoting rewards cards to non-members and updating members on upcoming rewards and events.
- Maintain a clean environment for guests to relax.
- Assist teammates in opening and closing store operations.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Memorized ingredients and recipes for specialty drinks.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Barista
Caribou Coffee
Aurora, Colorado
06.2016 - 09.2017
- Welcome guests as they enter for fresh brewed or hand-crafted coffee beverages.
- Handling cash and card transactions.
- Maintain a clean environment for guests to relax.
- Assist teammates in opening and closing store operations.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cashier
Sprouts Farmers Market
Aurora, Colorado
01.2016 - 05.2016
- Checking guests out in a timely manner.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Team Member
Party City
Aurora, Colorado
04.2015 - 10.2015
- Handling cash and card transactions.
- Stocking inventory.
- Inputting and organizing balloon orders to be fulfilled.
- Utilizing planograms to present displays and organize merchandise.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Created appealing displays for routine arrangements and special promotions.
Education
Certificate of Health and Wellness - undefined
Community College of Denver
High School Diploma -
Aurora Central High School
Aurora, CO 08.2010 - 05.2013
Associate of Arts - English
Community College Of Aurora
Aurora, CO 08.2020 - 05.2021
Skills
Creative thinkingundefined
Accomplishments
Published Plant Based Living Blog- March 20, 2021
A blog about my lifestyle, how I live and travel as a vegan.
sweetasagave.squarespace.com
Interests
Writing
Film
Timeline
Associate of Arts - English
Community College Of Aurora
08.2020 - 05.2021
Quick Service Food and Beverage
Walt Disney World
04.2019 - 08.2019
Barista
Starbucks Aurora
05.2018 - 02.2019
Team Lead
Superfruit Republic
11.2017 - 01.2021
Assistant
Rose’s Weddings and Events
05.2017 - 09.2019
Barista
Caribou Coffee
06.2016 - 09.2017
Cashier
Sprouts Farmers Market
01.2016 - 05.2016
Team Member
Party City
04.2015 - 10.2015
High School Diploma -
Aurora Central High School
08.2010 - 05.2013
Certificate of Health and Wellness - undefined
Community College of Denver
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