Rissiah Johnson
Peoria,IL
Summary
Analytical professional proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures, and policies. Accommodating and logical individual skillful in creating customized requests for each client.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Policy Service Specialist
Just Insure
12.2023 - Current
- Documented and tracked customer account details using Guidewire.
- Developed appropriate quotes based on risk information.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Facilitated payment processing for premium payments and renewals.
- Sent Certificates of Insurance & Policy documents as requested.
Service Representative Property & Casualty
Horace Mann Insurance Companies
06.2023 - 12.2023
- Use critical independent analysis and judgment to investigate and problem solved customers inquiries via phone email and chat
- Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
- Exceed individual, customer service and quality goals by executing the customer experience service model
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 75 customers each day.
Policy Specialist
GEICO, Government Employees Insurance
12.2020 - 06.2023
- Handled high volume of inbound calls from policyholders, providing exceptional customer service and support regarding insurance policies, claims, billing inquiries, and policy changes
- Assist customers in understanding policy terms, premiums, and available insurance products, resulting in increase retention by 20%
- Resolve customer complaints and concerns effectively, maintaining customer satisfaction rating of over 95%
- Collected, arranged, and input information into database system.
Personal Banking Representative
BMO Harris
Buffalo Grove, IL
10.2018 - 11.2020
- Accurately document client request using group tracking system
- Insured all standards for documenting request/issues were met
- Achieved sales targets by cross-selling banking products such as savings accounts, credit cards
- Actively listen to clients request/concerns and diagnose clients service needs to resolve clients request in timely manner while, breaking down strategic problem and analyzing, data and information to provide insight and recommendations.
Account Management Specialist
Overland Park, KS
02.2016 - 09.2018
- Facilitated balance transfers for cardholders, managing process from initiation to completion
- Conducted financial assessments and credit checks to determine eligibility for balance transfer offers
- Utilized CRM systems and financial software to track transfer requests, ensuring accuracy and compliance with transfer accounts
- Provided account oversight, validating practices and verifying contract compliance
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches
- Kept detailed records of daily activities through online customer database.
Education
BBA - Business Administration
University of Missouri - Kansas City
Kansas City, MO12.2020
Skills
- Attention to detail
- Organization and time management
- Financial services
- Microsoft Excel
- Caseload Management
- Analyzing data
- Policy renewal
- Customer Service
- Client Retention
- Underwriting
- Risk Assessment
- Credit analysis
- Data Entry
- Eligibility Determination
- New Policies Processing
Certification
Property & Casualty License
Timeline
Policy Service Specialist
Just Insure
12.2023 - Current
Service Representative Property & Casualty
Horace Mann Insurance Companies
06.2023 - 12.2023
Policy Specialist
GEICO, Government Employees Insurance
12.2020 - 06.2023
Personal Banking Representative
BMO Harris
10.2018 - 11.2020
Account Management Specialist
02.2016 - 09.2018
BBA - Business Administration
University of Missouri - Kansas City
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