Rita Alfaro
Miramar,FL
Summary
Highly motivated and bilingual Business Development Associate with a proven track record in customer service and sales. Graduated with a Bachelor of Business Administration in Finance from Florida International University, where I am currently pursuing an MBA in Business Analytics. Skilled in lead generation, client relationship management, and achieving sales goals in high-pressure environments. Known for exceptional communication skills, attention to detail, and a commitment to driving departmental success. Fluent in English and Spanish, ensuring seamless communication with a diverse clientele.
Overview
8
8
years of professional experience
Work History
Business Development Manager
AutoNation Honda
Miami Lakes
08.2019 - Current
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Drafted proposals for prospects in response to their requests for information.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Sales Agent
SIXT Rent-a-Car
Fort Lauderdale
10.2017 - 07.2019
- Optimizing rental experience for worldwide customers
- Providing exceptional customer service following our mission statement
- Expert on vehicle fleet to enhance rental experience and maximizing sales
- Educating customers on their buying options and providing recommendations
- Accomplishing daily sale goals and standards
Customer Service Associate
Kohls
Hollywood
02.2017 - 10.2017
- Assisted customers with returns, online orders, exchanges and purchases
- Accurately issued and collected check/cash payments from customers
- Performed clerical duties assisting with store cash and check deposits
- Balanced registers throughout store and recorded withdrawals from safe
- Insured accurate pricing with discounts applied and kept ultimate customer satisfaction
Education
Bachelor of Business Administration - Finance
Florida International University
Academic Certificate - Banking
Academic Certificate - International Bank Management
MBA - Business Analytics
Florida International University
Miami, FLSkills
- Negotiations
- Relationship building and rapport
- Verbal and written communication
- Business plan development
- Eye for detail
- PowerPoint
Timeline
Business Development Manager
AutoNation Honda
08.2019 - Current
Sales Agent
SIXT Rent-a-Car
10.2017 - 07.2019
Customer Service Associate
Kohls
02.2017 - 10.2017
Bachelor of Business Administration - Finance
Florida International University
Academic Certificate - Banking
Academic Certificate - International Bank Management
MBA - Business Analytics
Florida International University
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