RITA CHELLAOUI
Annandale,NJ
Summary
Customer-focused finance, sales, and operations professional with experience in automotive finance, fitness sales, staff supervision, marketing, and client service. Skilled in customer negotiations, lender relationships, revenue goals, team training, budgeting, payroll, and social media marketing. Multilingual communicator with a strong ability to remain composed in fast-paced environments.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Finance Manager
Karma Westfield
Westfield, New Jersey
04.2024 - 08.2026
- Structured customer financing options with lenders and banking partners.
- Promoted finance products to customers and the sales force to increase penetration.
- Explained finance products, protection plans, and payment terms to customers.
- Explained payment terms, interest rates, and lease options to buyers.
- Reviewed contracts for accuracy, compliance, and lender requirements.
- Reviewed deal jackets for accuracy and compliance before funding.
- Coordinated sales, finance, and management teams on vehicle delivery paperwork.
- Prepared retail contracts, lease agreements, and warranty documentation.
- Guided dealership staff on finance process steps and documentation standards.
Finance Manager
Nissan of North Plainfield
North Plainfield, NJ
10.2022 - 03.2024
- Structured finance deals and guided customers through the financing process to enhance transaction clarity and customer confidence.
- Built and maintained lender relationships to identify financing options supporting customer needs and dealership goals.
- Informed and supported customers throughout the vehicle purchase and lending process to ensure a positive experience.
- Reviewed deal jackets for accuracy and compliance before funding.
- Prepared retail contracts, lease agreements, and warranty documentation.
- Explained finance products, protection plans, and payment terms to customers.
- Evaluated existing processes within the finance department and identified areas for improvement.
Manager / Supervisor / Coordinator
690 Park
Cliffside Park, NJ
09.2020 - 10.2022
- Managed operating expenses, budgets, and payroll, contributing to the achievement of monthly quotas.
- Monitored staff performance and trained new team members to ensure consistent service standards.
- Managed social media and marketing activities to support customer engagement and business growth.
- Reviewed daily reports and communicated updates to leadership team.
- Responded to customer emails and phone calls, resolved concerns professionally, and supported a positive customer experience.
Front Desk Representative / Sales Advisor / Personal Trainer
Fitness Factory
Edgewater, NJ
11.2016 - 08.2020
- Supported monthly membership and personal-training sales through new sales techniques and outreach strategies.
- Cultivated relationships with members and guests, supporting their fitness journeys and fostering a welcoming community atmosphere.
- Provided attentive customer service, resolving member inquiries and facility concerns to enhance overall member experience.
- Worked directly with clients to understand fitness goals and support progress toward those goals.
- Designed exercise programs aligned with member goals and fitness assessments.
- Monitored client form during workouts and corrected unsafe movement patterns.
- Provided nutritional advice and guidance on healthy lifestyle habits.
- Maintained files detailing personal fitness regimens, records, and contracts in a newly-implemented system to keep client information current.
Education
High School Diploma -
Memorial High School
West New York, NJ06-2015
Some College (No Degree) - Kinesiology & Exercise Science
Hudson County Community College
Union City, NJSkills
- Certifications: AHA CPR/AED Certified
- Technical: Microsoft Word, Excel, Access; Social Media; Marketing
- Core Strengths: Customer Service, Sales, Finance, Negotiation, Team Training, Event Coordination, Verbal Communication, Fast-Paced Problem Solving
Languages
English
Native/ Bilingual
Arabic
Professional
French
Full Professional
Spanish
Full Professional
Timeline
Finance Manager
Karma Westfield
04.2024 - 08.2026
Finance Manager
Nissan of North Plainfield
10.2022 - 03.2024
Manager / Supervisor / Coordinator
690 Park
09.2020 - 10.2022
Front Desk Representative / Sales Advisor / Personal Trainer
Fitness Factory
11.2016 - 08.2020
High School Diploma -
Memorial High School
Some College (No Degree) - Kinesiology & Exercise Science
Hudson County Community College