Valerie Averill
Cibolo,TX
Summary
Dynamic and adaptable professional with a robust academic foundation in public health and healthcare administration, complemented by a keen interest in AUD, SUD, OUD, and behavioral health clinics for adults and adolescents. Actively pursuing a management role that leverages strong leadership skills and a passion for contributing to an innovative team environment. Exceptional communication and interpersonal abilities enhance collaboration and foster positive relationships, while a commitment to continuous personal and professional growth drives ongoing success in the field.
Overview
26
26
years of professional experience
Work History
Behavioral Health Care Manager
Frontier Psychiatry
Billings, MT
11.2025 - Current
- Developed individualized care plans for clients to address behavioral health needs.
- Collaborated with multidisciplinary teams to enhance patient treatment strategies and outcomes.
- Developed individualized care plans to support patient recovery and overall well-being.
- Coordinated multidisciplinary team meetings to ensure comprehensive treatment strategies.
Project Coordinator
TCHATT-University of Texas HSCSA
01.2024 - 01.2025
- Achieved seamless collaboration across departments by producing necessary documentation and facilitating meetings. Delivered effective project management through oversight of workflows and timely updates to management. Enhanced patient support by maintaining regular contact and addressing issues, including crisis interventions, to improve service outcomes.
- Coordinated project timelines and deliverables to ensure compliance with organizational standards.
- Collaborated with cross-functional teams to enhance communication and streamline project workflows.
Case Worker, Senior
BE WELL -UNIVERSITY OF TEXAS HSCSA
01.2024 - 01.2025
- Achieved improved patient outcomes through effective evaluation and treatment strategies for individuals with serious mental illness and substance use disorders. Enhanced patient care by implementing ongoing monitoring practices. Cultivated a multidisciplinary approach to support overall patient well-being.
- Streamlined patient intake processes, enhancing efficiency and reducing wait times.
- Coordinated team schedules to ensure adequate coverage and optimal service delivery.
HCS Case Manager
LIFETIME LIVING, LLC.
01.2023 - 01.2024
- Comprehensive and impactful role as a case manager for clients with Intellectual and Developmental Disabilities (IDD). Responsibilities encompass a wide range of critical tasks, including coordinating care plans, advocating for clients, maintaining detailed records, and training providers.
- Coordinated client assessments to establish personalized care plans and resources.
- Facilitated communication among multidisciplinary teams to ensure holistic client support.
Receptionist
NEW BRAUNFELS FOOD BANK
01.2022 - 01.2023
- My experience as a receptionist at the New Braunfels Food Bank shows a wide range of valuable skills and responsibilities. As a crucial part of the team, I ensure smooth operations and provide essential support to clients and staff alike.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Coordinated appointments and scheduled meetings for staff and clients efficiently.
Support Staff/Assistant
SAFE PLACE OF THE PERMIAN BASIN
01.2014 - 01.2018
- At the Safe Place of the Permian Basin, I was incredibly vital and was in a demanding career. Ensuring the safety and security of clients, providing crisis intervention, and managing various administrative tasks required a great deal of dedication and resilience.
- Coordinated daily operations to support staff and enhance workflow efficiency.
- Assisted in managing client intake processes and documentation accuracy.
Admissions Representative
MIDLAND COLLEGE
01.2009 - 01.2014
- Admissions representative was an amazingly fast-paced environment that allowed you to interact with various people, from students to professionals within the college. Interaction and being the 'face' of the college were the main jobs done as an admissions representative. This job allowed me to explore many avenues in the admissions aspect and job experiences.
- Developed and implemented effective recruitment strategies to enhance student enrollment.
- Conducted thorough evaluations of prospective students' qualifications and academic goals.
Mental Health Counselor/R.T.A./C.N.A.
DESERT SPRINGS MEDICAL CENTER
01.2000 - 01.2006
- My experience as a mental health counselor and recreational therapy assistant in a rehabilitation hospital was a diverse and fulfilling career experience. I was deeply involved in both the therapeutic and medical aspects of patient care, which provided me with a comprehensive understanding of each client's unique needs.
- Provided individual and group counseling to clients with diverse mental health issues.
- Developed and implemented treatment plans tailored to client needs and goals.
Education
Master of Public Health - Community Health Education
Columbia Southern University
07-2025
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07-2025
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05-2025
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03-2025
Bachelor of Science - Health Care Administration
Columbia Southern University
02-2017
Skills
- Certifications
- Community Health Navigator
- Community Health Worker
- Mental Health First Aid
- Psychological First Aid
- AHA Certified BLS (CPR & AED)
- Civil Rights Training for Child Nutrition Program Mental Health First Aid
- Texas Health and Human Services
- Introduction to Person-Centered Planning
- Monitoring and Maintaining Medicaid Eligibility for HCS/TxHmL FY23
- Associations
- National Association of Social Workers Southwest Insured 2022-2024
- Programs
- EPIC TRAYT Microsoft Office Microsoft Teams Salesforce
- Pitney-Bowes Quickbooks/Peachtree Accounting
- TMHP Pantry Trak TablesReady ZOOM CISCO/CISCO Finesse IDRC IP
- IPC ICAP CIMS HHS Forms Texas State Benefits
- Medicare/Medicaid Renewals Texas State Environmentals
- Medication monitoring
- Individualized service planning
- Stress reduction techniques
- Clinical documentation
- Self-harm prevention
- Relapse prevention
- Dual diagnosis treatment
- Mental health counseling
Timeline
Behavioral Health Care Manager
Frontier Psychiatry
11.2025 - Current
Project Coordinator
TCHATT-University of Texas HSCSA
01.2024 - 01.2025
Case Worker, Senior
BE WELL -UNIVERSITY OF TEXAS HSCSA
01.2024 - 01.2025
HCS Case Manager
LIFETIME LIVING, LLC.
01.2023 - 01.2024
Receptionist
NEW BRAUNFELS FOOD BANK
01.2022 - 01.2023
Support Staff/Assistant
SAFE PLACE OF THE PERMIAN BASIN
01.2014 - 01.2018
Admissions Representative
MIDLAND COLLEGE
01.2009 - 01.2014
Mental Health Counselor/R.T.A./C.N.A.
DESERT SPRINGS MEDICAL CENTER
01.2000 - 01.2006
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Bachelor of Science - Health Care Administration
Columbia Southern University
Master of Public Health - Community Health Education
Columbia Southern University