Rita Delaney
Eubank,KY
Summary
Dynamic customer service professional with a proven track record at EOS USA, excelling in active listening and critical thinking. Adept at resolving complex issues and enhancing customer satisfaction, I leverage CRM software to optimize service delivery and foster strong client relationships. Committed to continuous improvement and effective communication.
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
EOS USA
01.2018 - 06.2023
- Assisted customers with inquiries and provided accurate information about products and services.
- Handled customer complaints effectively, ensuring a positive resolution experience.
- Utilized CRM software to track customer interactions and improve service quality.
- Documented customer feedback for process improvement and product development discussions.
Customer Service Representative
Blackboard
01.2017 - 02.2018
- Collaborated with team members to streamline communication and enhance service delivery.
- Developed knowledge of company policies to provide informed support to customers.
- Supported onboarding processes for new employees by sharing insights on customer interactions.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining service standards.
- Handled customer complaints effectively, ensuring a positive resolution experience.
- Assisted customers with inquiries and provided accurate information about products and services.
Procurement Assistant
Massachusetts Institute Of Technology
01.2007 - 03.2012
- Managed supplier relationships to ensure timely and cost-effective procurement of goods.
- Assisted in the preparation of purchase orders and contracts for various departments.
- Conducted market research to identify potential suppliers and assess pricing trends.
- Collaborated with cross-functional teams to streamline procurement processes and improve efficiency.
- Maintained accurate records of transactions and supplier information in procurement system.
- Reviewed invoices and resolved discrepancies to ensure prompt payment to vendors.
Customer Service Representative
Mail Services at Massachusetts Institute of Technology
04.2006 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Secretary
Arlington High School
05.1993 - 09.2000
- Managed scheduling and calendar coordination for executive team, ensuring optimal time management.
- Prepared meeting agendas and minutes, facilitating effective communication among stakeholders.
- Organized travel arrangements and itineraries, enhancing efficiency for business trips.
- Maintained confidential files and records, ensuring compliance with data protection regulations.
- Streamlined office procedures to improve workflow and reduce administrative delays.
Education
Associate of Applied Science - Computer Technology
Newbury College
Brookline, MA09-1997
High School Diploma -
Gallen Community School
Ferbane County Offaly09-1976
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer support
Timeline
Customer Service Representative
EOS USA
01.2018 - 06.2023
Customer Service Representative
Blackboard
01.2017 - 02.2018
Procurement Assistant
Massachusetts Institute Of Technology
01.2007 - 03.2012
Customer Service Representative
Mail Services at Massachusetts Institute of Technology
04.2006 - 09.2010
Secretary
Arlington High School
05.1993 - 09.2000
Associate of Applied Science - Computer Technology
Newbury College
High School Diploma -
Gallen Community School