Rita Emanuel-Dalloo
Macomb,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Insurance Producer
State Farm
Warren, MI
06.2014 - 07.2015
- Conducted needs analyses for clients to determine appropriate insurance products.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Identified potential new customers through cold-calling and networking activities.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Presented comprehensive explanations of insurance policies to clients.
Insurance Producer
Farmers Insurance Company
Clawson, MI
05.2013 - 06.2014
- Conducted needs analyses for clients to determine appropriate insurance products.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Identified potential new customers through cold-calling and networking activities.
- Prepared accurate quotes for prospective clients based on their individual needs.
Cashier
MotorCity Casino
Detroit, MI
11.2002 - 09.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
High School Diploma -
Niles North High School
Skokie, IL06-1999
Some College (No Degree) -
Macomb Community College
Warren, MISkills
- Chaldean Fluency
- Customer Follow-Up
- Customer Service
- Client Retention
- Policy Renewals
- Account Management
- Policy Adjustment Knowledge
Timeline
Insurance Producer
State Farm
06.2014 - 07.2015
Insurance Producer
Farmers Insurance Company
05.2013 - 06.2014
Cashier
MotorCity Casino
11.2002 - 09.2009
High School Diploma -
Niles North High School
Some College (No Degree) -
Macomb Community College
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