Rita Fox
Baytown,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rater
Tellus International
Las Vegas
05.2023 - 01.2024
- Rate web results to ensure that the users results are what they intended
- Rate websites to ensure that they are not SPAM and are legitimate.
Tech Support Specialist II
Dish Network
Englewood
10.2021 - 11.2022
- Troubleshoot and support customers with technical issues while upselling products in the process
- Assist customers with any billing or Dish related questions.
Event Manager
Landry's Inc.
Houston
02.2007 - 06.2020
- Book all catering events for the hotel
- Book group blocks with food and beverage
- Book social catering and small weddings
- Assist in entering group blocks into PMS system
- Send out catering reports and event orders to staff
- Configure bills for past guests and handle payments
- Negotiate new business via cold calls, outside sales calls as well as incoming leads and incoming calls
- Maintain relationships with current and past clients
- Host Sales and Service meetings to present resumes to staff to assist in staff scheduling and plan ahead for the next 14 days (about 2 weeks) in the hotel, hotel restaurant and banquet space
- Participate in Manager on Duty shifts
- Manage banquet/restaurant staff for all banquet events
- Entertaining clients at local venues/restaurants.
Skills
- Multi-line phone systems
- Customer service
- Cash Handling
- Cashiering
- Typing
- Front Desk
- Guest Services
- Upselling
- Computer Skills
- Communication Skills
- Sales
- Microsoft Word
- Excel
- Technical Support
- Microsoft Windows
- Microsoft Outlook
- Operating Systems
- Time management
- Windows
- Data entry
- Desktop Support
- Network Support
- Remote Access Software
- Reporting and Analysis
- Reporting and Documentation
- Information Tracking
- Quality Assurance
- Team Leadership and Supervision
- Catering Coordination
- Transportation and Logistics Coordination
- Operations Oversight
- Deadline Management
- Menu Planning
- Budget Development
- Crisis Management
- Vendor Management
- Business Growth
- Schedule Management
- Event Marketing
- Staff Oversight
- Budgeting and Finance
- New Business Development
- Vendor Coordination
- File Management
- Customer Service-Driven
- Managing Events Start to Finish
- Events Planning Trends
- Client Meetings
- Food Service Knowledge
- Expense Control
- Brand Awareness
- Vendor Relationship Management
- Events Requirements Gathering
- Event Billing
- Event Products and Services Promotion
Certification
Master Connection Associates, January 2010 through June 2020. These classes were required for us to take in-person, every few years, throughout my time with Landry's.
SALES SKILL DEVELOPMENT PROGRAM, STRATEGIC SELLING WORKSHOP, MAINTAINING AND DEVELOPING KEY ACCOUNTS, SALES MASTERS
References
References available upon request.
Timeline
Rater
Tellus International
05.2023 - 01.2024
Tech Support Specialist II
Dish Network
10.2021 - 11.2022
Event Manager
Landry's Inc.
02.2007 - 06.2020
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