Rita Gogo
Bronx
Summary
Healthcare customer service professional with over three years of experience in hospital registration and homecare authorization services. Skilled in insurance verification, Medicaid eligibility review, referral coordination, and EMR documentation. Experienced in managing high-volume calls while maintaining accuracy, compliance, and patient satisfaction. Bilingual in Albanian and English, with strong communication and problem-solving abilities. Seeking a customer service or patient access role within a healthcare organization.
Overview
5
5
years of professional experience
Work History
Patient Registration Representative
The Brooklyn Hospital Center
Brooklyn
06.2023 - Current
- Schedule and pre-register patients using Epic EMR in a high-volume hospital environment
- Verify insurance eligibility and benefits to reduce claim denials and billing errors
- Handle 40+ inbound and outbound calls daily with patients and insurance providers
- Obtain authorizations and process referrals to ensure uninterrupted patient care
- Address concerns regarding appointments, medications, and medical inquiries with professionalism and empathy
- Resolve patient complaints efficiently while maintaining high satisfaction levels
- Consistently meet daily registration and authorization performance goals
Authorization Specialist
S&A Unified Homecare, Inc.
Brooklyn
12.2020 - 06.2023
- Communicated with insurance providers to secure and maintain active patient authorizations
- Verified Medicaid eligibility and confirmed coverage with contracted plans
- Managed patient profiles and authorizations using HHAeXchange scheduling system
- Ensured accurate entry of procedure and primary diagnosis codes for billing compliance
- Identified and corrected documentation discrepancies before submission to insurance plans
- Collaborated with billing department to ensure timely caregiver compensation
- Assisted in fraud detection by coordinating with insurance representatives
- Drafted professional written communications via Microsoft Word and email
- Effectively multitasked between calls, email correspondence, and documentation processing
Education
Associate of Arts - Business
Kingsorough Community College
Brooklyn, NY08-2020
Skills
- Customer Service & Patient Relations
- Multitasking
- Type 60 wpm
- Insurance Verification & Medicaid Eligibility
- Referral & Authorization Processing
- Epic EMR
- HHAeXchange
- Medical Billing Support
- ICD & Procedure Code Accuracy
- High-Volume Call Management
- Data Entry & Documentation Accuracy
- Microsoft Word & Email Communication
- Complaint Resolution
- Bilingual: Albanian & English
Timeline
Patient Registration Representative
The Brooklyn Hospital Center
06.2023 - Current
Authorization Specialist
S&A Unified Homecare, Inc.
12.2020 - 06.2023
Associate of Arts - Business
Kingsorough Community College