Rita Greenbird
Hazel Park
Summary
Dynamic professional with a proven track record at Ford, excelling in customer service and quality assurance. Expertise in data analysis and process improvement led to consistently high customer satisfaction scores and strict compliance with safety standards. Strong collaborator driving initiatives that enhance operational efficiency and product quality.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Driver
Ford
Dearborn
01.2024 - 10.2025
- Transported vehicles safely between production facilities and dealerships.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Achieved consistently high customer scores due to exceptional service.
Quality Auditor
Universal Logistics Holdings Inc.
Detroit
10.2022 - 01.2024
- Assisted in developing quality control processes for warehouse operations.
- Collaborated with teams to address non-conformance issues effectively.
- Trained staff on quality assurance protocols and best practices.
- Utilized inspection tools to assess product quality during audits.
- Provided feedback to management on potential process improvements.
- Maintained records of audit findings and corrective actions taken.
- Created reports on audit findings, including recommendations for improvements.
- Investigated customer complaints and initiated corrective actions.
- Conducted internal audits to ensure compliance with quality standards.
- Provided guidance to team members on the implementation of corrective action plans.
- Recommended changes in products or processes to improve quality levels.
- Inspected incoming materials for conformance to specifications.
- Tracked quality metrics such as defect rate, rework rate, waste rate.
- Developed and maintained audit plans, checklists and procedures.
- Analyzed data from customer surveys and suggested solutions for improvement.
- Minimized cost of audits while maintaining high levels of service.
- Sought opportunities for professional development and training to achieve certification.
- Marked materials with grade or acceptance status.
- Positioned components, parts or materials for testing.
Education
BBA - Technology Management
Michigan State University
East Lansing, MI05-2026
Skills
- Project management
- Quality assurance
- Customer service
- Data analysis
- Team collaboration
- Process improvement
- Valid Driver's license
- Confidentiality
- Strategic planning
- Loading and unloading
- Business management
- Physical stamina
- Problem-solving
- Equipment operation
- Safety management
- Daily logging
- Passenger transportation
- Transportation
- Conflict resolution
- Shipping and packaging
- Team building
Certification
NYU Film and Television Industry Essentials Certification 2022
Timeline
Driver
Ford
01.2024 - 10.2025
Quality Auditor
Universal Logistics Holdings Inc.
10.2022 - 01.2024
BBA - Technology Management
Michigan State University