Rita Hachem
Beit El Chaar, Mount Lebanon
Summary
Dynamic Senior Personal Banker with a proven track record at Bank Audi, excelling in client relationship and transaction processing. Recognized for enhancing customer satisfaction through effective problem resolution and service excellence. Adept at identifying cross-selling opportunities, and ensuring compliance in a fast-paced banking environment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Personal Banker
Bank Audi - Group Head Office
Beb Idriss Omar Daouk Street, Beirut, Lebanon
08.2020 - Current
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
- Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers' interests.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Collaborated with mortgage lenders to facilitate timely loan approvals for homebuyers seeking financing options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Counted, verified and handled bank deposits and armored car transactions.
Operations Supervisor
Bank Audi
SOS Team
06.2010 - 08.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Monitor suspicious activities
- Maintaining monthly compliance reports that comply with bank and compliance regulations.
- End of day checklist.
Teller
Bank Audi
Zalka, SOS Team
04.2005 - 04.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally approximately 100 transactions per hour
Reconciliation Account Specialist
Saradar Bank SAL
Rabieh- Metn-Lebanon
01.1992 - 03.2005
- Streamlined reconciliation procedures by identifying inefficiencies and implementing process improvements.
- Supported system upgrades and software implementation projects, contributing to seamless transitions with minimal disruption to daily operations.
Teller
Saradar Bank SAL
Rabieh- Metn- Lebanon
01.1990 - 03.1992
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Etudes Techniques De Banque - Banking And Finance
Université Saint-Joseph De Beyrouth
Achrafiyeh- Beirut Lebanon07-1994
One Year Certificate - Business Management
Université Saint-joseph De Beyrouth
Achrafiyeh-Beirut12-1989
High School Diploma -
College Des Saints Coeurs
Jdeideh-Metn09-1988
Skills
- Client relationship management
- Transaction processing expertise
- Positive attitude
- Service excellence
- Attention to detail
- Cash handling
- Verbal and written communication
- Issues resolution
- Account maintenance
- Customer service support
Certification
- English, American Language Center - 1991-1992
- Certificate of Completion Word 6.0 - 1996
- Certificate of Achievement, MindMasters - Finding great ideas for you motivation - 2005
- Certificate of Achievement, FormaTech - 2006
- Certificate of Achievement,Forma Tech- MS 2007- 2011
Trainings
2011
- Operational risk supervisory skills Customer care awareness, IT awareness
2012
- Compliance awareness money laundering, FATKA session
2013
- Forex and Money market session, Investigating suspicious money laundering operation, Audit, Fraud awareness
2014
- Money laundering and compliance, Consumer landing, Trade finance
2015
- Advanced compliance training
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Senior Personal Banker
Bank Audi - Group Head Office
08.2020 - Current
Operations Supervisor
Bank Audi
06.2010 - 08.2020
Teller
Bank Audi
04.2005 - 04.2010
Reconciliation Account Specialist
Saradar Bank SAL
01.1992 - 03.2005
Teller
Saradar Bank SAL
01.1990 - 03.1992
Etudes Techniques De Banque - Banking And Finance
Université Saint-Joseph De Beyrouth
One Year Certificate - Business Management
Université Saint-joseph De Beyrouth
High School Diploma -
College Des Saints Coeurs