Rita Hicks
Hallsville ,MO
Summary
Registered Nurse with 29 years of diverse experience in direct patient care, staff supervision and department operations.
Skilled at multitasking and prioritizing patient and staff needs and daily assignments.
Strong history of improving clinic operations and patient and staff satisfaction
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Clinical Charge Nurse: Smiley Lane OB/GYN
University Of Missouri Healthcare
04.2014 - Current
- Assist practice manager with interviewing and recommending hiring of qualified candidates.
- Orientation of new staff
- Coach staff as directed by manager
- Plan, assign, and review work of staff, review progress of staff's work ensuring level of expectations are being met
- Evaluate and document staff competency on a regular basis
- Complete annual performance evaluations
- Work with operational team to improve/maintain patient satisfaction
- Schedules, assigns, supervises, guides, and instructs staff
- Works with practice manager to ensure fiscal operations are being met
- Provide direct nursing support to clinic
- Provide patient care as required
- Work directly with physicians to assure schedules are accurate and adjust changes as needed
- Oversee all clinic operations
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors
Clinical Charge Nurse: Urogynecology
University Of Missouri Healthcare
09.2007 - 04.2014
- Supervised nurses and maintained clinic operations on daily basis
- Performed employee evaluations and goal setting expectations
- Performed urodynamics with patients
- Teaching patients on self catheterization skills
- Completed pre op for surgical procedures
- Educated patients and families to increase understanding of condition and best ways to manage.
- Completed pelvic floor therapy on patients
- Worked directly physicians to ensure schedule was appropriate and address any changes that needed to occur
- Maintained clinic stock by ordering supplies
Education
Bachelor of Science - Nursing
University of Missouri - Columbia
Columbia, MO05.2022
Associate of Science - Nursing
Moberly Area Community College
Moberly, MO05.1994
Skills
- Operational Procedures
- Work Assignments
- Procedure Improvement
- Team Supervision
- Clinic Procedures
- Delegation and Motivation
- Implement Standards
- Supervision of staff
- Conflict Resolution
Timeline
Clinical Charge Nurse: Smiley Lane OB/GYN
University Of Missouri Healthcare
04.2014 - Current
Clinical Charge Nurse: Urogynecology
University Of Missouri Healthcare
09.2007 - 04.2014
Bachelor of Science - Nursing
University of Missouri - Columbia
Associate of Science - Nursing
Moberly Area Community College
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