Rita Hicks
Louisville,KY
Summary
Proven achiever in customer service and sales, I excelled at BellSouth Telecommunications by effectively managing high-stress situations and resolving customer complaints, enhancing loyalty and business. Skilled in critical thinking and data entry, I consistently surpassed performance metrics, establishing myself as a top performer through exceptional problem resolution and active listening abilities.
Overview
26
26
years of professional experience
Work History
Customer Service Representative/Sales
BellSouth Telecommunications
09.1974 - 04.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Diploma -
Jeffersonville High School
Jeffersonville, INSkills
- Customer Service
- Problematic -solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
Accomplishments
Top sales person in Kentucky for 2 years winning expense paid trip to Olympics in Atlanta in 1996.
Timeline
Customer Service Representative/Sales
BellSouth Telecommunications
09.1974 - 04.2000
Diploma -
Jeffersonville High School
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