Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dmmorryia Swift

Dmmorryia Swift

Austin,AR

Summary

Proven track record in customer service and sales, notably at RDI Corporation, where exceptional active listening and relationship-building skills led to significant client retention and sales growth. Excelled in high-stress situations, consistently exceeding targets by leveraging critical thinking and data entry expertise. Achieved top performer status through dedication to resolving customer issues and enhancing loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2024
2024
years of professional experience

Work History

Customer Service Representative/Sales

RDI Corporation
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Account Executive

AccuQuote
01.2023 - 09.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Licensed Insurance Agent

Seniorcareusa
09.2019 - 01.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.

Education

Bachelor Of Business Administration And Management - Business Administration

DeVry University
Chicago, IL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Relationship building
  • Payment processing
  • Call management
  • Product knowledge
  • Sales expertise
  • Sales closing

Timeline

Account Executive

AccuQuote
01.2023 - 09.2023

Licensed Insurance Agent

Seniorcareusa
09.2019 - 01.2023

Customer Service Representative/Sales

RDI Corporation

Bachelor Of Business Administration And Management - Business Administration

DeVry University
Dmmorryia Swift