Rose Prutzman
San Antonio,TX
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Committed to utilizing my skills to further the mission of a company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Sales
PoolZoom
06.2019 - Current
- Handle incoming calls, chats, and email inquiries in a professional and timely manner
- Demonstrate strong problem-solving skills to identify root causes of customer issues and provide effective solutions
- Train and mentor new call center representatives on customer service policies, procedures, and best practices
- Provide customers with product and service information with resources available
- Work in the warehouse when needed; Restock inventory, picking and packaging orders
- Develop and maintain relationships with vendors and suppliers to communicate on orders and issues
- Identify potential sales opportunities and up sold products and services to customers
- Process customer orders accurately and efficiently
- Collaborate with other departments within the business to resolve customer issues.
Driver
Meals On Wheels
05.2018 - 06.2019
- As a Driver my responsibilities require on time meal delivery, making sure meals stay at a certain temperature for the clients health safety, as well as being capable to check on the clients well being
- Maintained logs of vehicle mileage and gas purchases.
- Demonstrated strong time management skills by completing deliveries within the allotted time frame
- Loaded and unloaded meals safely and securely, minimizing the risk of damage in transit
- Maintained accurate records of all deliveries and customer interactions
- Maintained a clean and organized vehicle to ensure safety and reduce delivery times.
Pretzel Maker
Auntie Anne's
05.2017 - 06.2019
- Responsible for making and baking fresh pretzels in a timely manner as well as ensuring they meet Auntie Anne's quality and standards
- Engage with customers in a friendly and appropriate manner with a smile
- Utilized sales techniques and strategies to build customer relationships and close sales
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Kitchen Manager
Chipotle Mexican Grill
05.2015 - 06.2018
- Set examples for many employees on providing excellent customer service and demonstrated how to be extremely effective and efficient at tasks assigned
- As a Kitchen manager I was responsible for overall operations for the back of house, purchase food and stock, and make sure everyone is trained on proper food preparation and kitchen safety
- Also responsible for hiring staff and making sure the were the perfect fit for said position of interest
- Established an inventory management system that reduced food waste
- Collaborated with front-of-house staff to ensure a consistent and enjoyable dining experience for customers.
- Verified daily prep lists to confirm correct amount of prepared products.
- Observed safe temperature storage of all food products to prevent spoilage.
Shift Leader
Subway
12.2012 - 05.2015
- Responsible for training new employees, opening the store at a timely manner, handling cash and making sure the safe and tills were at correct amount
- Since dealing with food I had to make sure I had my food handlers and servsafe certifications
- As well as maintaining the temperature for the food on the line for customers health safety
- Enforced company policies and procedures to ensure that all employees followed company guidelines
- Developed and maintained positive relationships with customers, suppliers, and other stakeholders.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX06.2014
Skills
- Problem Solving
- Customer Service
- Food Preparation
- Teamwork
- Call Center Experience
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Elementary
Korean
Elementary
Timeline
Customer Service Representative/Sales
PoolZoom
06.2019 - Current
Driver
Meals On Wheels
05.2018 - 06.2019
Pretzel Maker
Auntie Anne's
05.2017 - 06.2019
Kitchen Manager
Chipotle Mexican Grill
05.2015 - 06.2018
Shift Leader
Subway
12.2012 - 05.2015
High School Diploma -
Theodore Roosevelt High School
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