Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Hodges

Plano,Texas

Summary

Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills.

Overview

8
8
years of professional experience

Work History

Property Claims Adjuster

Allstate Corp
12.2023 - 09.2024
  • Documented and communicated claim activity to clients
  • Interviewed and corresponded with claimants, witnesses, police and physicians
  • Verified details with policyholders and requested additional information
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage
  • Outbound calls to obtain information's

Customer Service Representative

Comcast
06.2022 - 12.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Set up and activated customer accounts

Medical Technician

Harbor Chase Senior Living
02.2017 - 06.2020
  • Managed inventory purchasing, organization and tracking
  • Communicated with patients to explain specimen collection procedures and answer questions
  • Cleaned and sterilized laboratory equipment to prevent cross-contamination
  • Maintained laboratory supplies inventory by checking stock to determine inventory level
  • Processed orders for lab testing and liaised with physicians to review results
  • Performed blood draws while offering compassionate care
  • Analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures

Education

University of Port-Harcourt
04.2016

Skills

  • Active Listening
  • Coverage Assessment
  • File and Record Management
  • Verbal and Written Communication
  • Conflict Resolution
  • Claims Processing
  • Computer Skills
  • MS Office
  • Customer service

Timeline

Property Claims Adjuster

Allstate Corp
12.2023 - 09.2024

Customer Service Representative

Comcast
06.2022 - 12.2023

Medical Technician

Harbor Chase Senior Living
02.2017 - 06.2020

University of Port-Harcourt
Rita Hodges