Rita Hopkins
Acworth,GA
Summary
High-performing Manager with twenty-six years of optical experience in opthalmology and optometry office environments. Georgia Licensed Dispensing Optician Nineteen years optical supervisory experience. Accustomed to working in fast-paced environment and successfully handling multiple responsibilities simultaneously. Expertise in clinical/retail optical environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
General Manager
America's Best Contacts and Glasses
Dunwoody , Georgia
06.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Optical Manager
Hamilton Mill Eyecare
Buford, Georgia
05.2012 - 06.2022
- Researched and ordered new frames, lenses, and contacts as needed.
- Created marketing strategies for increasing sales in the optical department.
- Conducted monthly inventory audits to track product levels.
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Participated in community events related to eye care services.
- Coordinated with vendors to ensure timely delivery of products at competitive prices.
Assistant to District Manager-Optician
The Eye Gallery
Atlanta, Georgia
08.2011 - 05.2012
- Greeted visitors, clients and guests in a professional manner.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Developed positive relationships with internal customers through effective communication techniques.
Manager
Carlin Vision
Snellville , GA
04.1997 - 12.2010
- Grew optical department from inception to sales in excess of 800,000 annually during my tenure.
- Responsibilities included optical staff scheduling, hiring and termination, wage and performance reviews and inservice training.
- In charge of inventory selection, display and retail pricing.
- Developed annual sales forecast and operating budget.
- Monitored sales and developed sales initiative to reach and exceed predetermined revenue projection.
- Implemented transition from manual records to Compulink practice management and EMR software.
Lead Optician
Wood Eyecare
Lilburn, Georgia
02.1992 - 04.1997
- Analyzed prescriptions written by optometrists or ophthalmologists to determine best lenses for patients' needs.
- Attended industry conferences and seminars to stay abreast of latest trends in optics technology.
- Trained new opticians on product knowledge, dispensing techniques, customer service skills and other job related tasks.
- Reviewed monthly invoices for accuracy before submitting payment requests for approval.
- Supervised technicians in cleaning work areas, sterilizing instruments and disposing hazardous materials according to established protocols.
- Ensured compliance with state laws governing the sale of contact lenses and eyeglasses.
General Manager
OptiWorld
Atlanta, Georgia
04.1987 - 02.1992
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Skills
- 20years optical supervisory experience
- Accustomed to working in fast-paced environment and successfully handling multiple responsibilities simultaneously
- Expertise in clinical/retail optical environments
Certification
Georgia Licensed Dispensing Optician
Cell
678-524-1711
Timeline
General Manager
America's Best Contacts and Glasses
06.2022 - Current
Optical Manager
Hamilton Mill Eyecare
05.2012 - 06.2022
Assistant to District Manager-Optician
The Eye Gallery
08.2011 - 05.2012
Manager
Carlin Vision
04.1997 - 12.2010
Lead Optician
Wood Eyecare
02.1992 - 04.1997
General Manager
OptiWorld
04.1987 - 02.1992