Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Developed and utilized strategies to increase sales and profitability. Achieving 7% sales to budget YTD, 14.3% LY, as well as 7.3 Report Card YTD while most recently scoring 9.0 for P.7.
Implemented and promoted new cleaning and safety standards during the Covid-19 Pandemic. Maintained excellent customer service and proved the effectiveness of adaptability.