Rita Isoma
Asheboro,NC
Summary
Healthcare professional with strong foundation in utilization and review of SOP's with processes of improvement.
Proven track record in improving patient care outcomes and optimizing resource use.
Strong verbal and written communication skills.
Answering questions, resolving problems, and handling complaints with empathy and patience.
Recording details of customer interactions, complaints, and actions taken in company systems
Overview
26
26
years of professional experience
Work History
Patient Access / Office clerk
Randolph Health Pediatrics
Asheboro, NC
01.2020 - Current
- Verified insurance eligibility and benefits for patients across multiple healthcare providers.
- Analyzed complex insurance policies to ensure compliance with regulations and guidelines.
- Collaborated with billing departments to ensure timely claims submission and payment processes.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
MRI Coordinator / MRI Tech Assist
Randolph Hospital
Asheboro, NC
01.2006 - 01.2020
- Scheduling MRI’s verifying the diagnosis code matches procedure code – determine coverage
- Matching insurance authorizations to correct procedure code
- Verifying insurance and retrieving benefits, via intranet or phone
- Make patients aware of payer requirements “No surprises” at check in - Financial counseling
- Screening patients prior to MRI (safety precautions)
- Conducted comprehensive reviews of medical necessity for services and procedures.
MRI Tech Assistant
Kings Medical Company
Hudson, OH
01.2000 - 01.2006
- Schedule Appointments
- Assisted in patient preparation for MRI procedures, ensuring comfort and safety.
- Supported technologists by managing patient schedules and documentation efficiently.
- Educated patients on MRI processes, alleviating concerns and enhancing experience.
Education
Interpersonal skills, Business Law
Randolph Community College
Asheboro, NC01-2023
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Caldwell Community College
Hudson, NC01-1999
Skills
- Billing issue resolution skills
- Payer requirements
- Benefit retrieval
- Compliance standards
- Administrative support
- Customer service
- Team collaboration
- Office administration
- Medical terminology
- Document management
- Insurance verification
- Financial counseling
Timeline
Patient Access / Office clerk
Randolph Health Pediatrics
01.2020 - Current
MRI Coordinator / MRI Tech Assist
Randolph Hospital
01.2006 - 01.2020
MRI Tech Assistant
Kings Medical Company
01.2000 - 01.2006
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Caldwell Community College
Interpersonal skills, Business Law
Randolph Community College