Rita Kilcrease

• Established a non-skilled home healthcare agency currently in the licensing and regulatory approval phase
• Developed comprehensive Policies & Procedures in compliance with Georgia Department of Community Health (DCH), HIPAA, OSHA, and CMS guidelines
• Implemented operational systems for client intake, care coordination, and service delivery readiness
• Designed staffing structure, training programs, and competency validation processes
• Established quality assurance and performance improvement (QAPI) systems
• Prepared agency for operational launch upon state approval

• Founded and managed a healthcare clinic providing patient-centered services and wellness support
• Oversaw daily operations, managing staffing, scheduling, compliance, and patient care coordination to ensure seamless clinic function
• Supervised clinical staff and support personnel, ensuring policy adherence and maintaining quality standards in patient care
• Maintain accurate medical records and ensure HIPAA compliance across all operations
• Coordinate patient care plans and assist in implementing treatment protocols
• Perform clinical support tasks including vital signs monitoring, patient assessments, and specimen collection
• Manage inventory, medical supplies, and equipment procurement
• Developed and maintained administrative systems for scheduling, billing, and patient communication, enhancing operational efficiency
• Ensure regulatory compliance with healthcare standards and best practices

• Performed patient intake, triage, and vital signs assessment including blood pressure, pulse, and weight
• Conducted EKGs, assisted with diagnostic procedures, and supported stress testing
• Supported physicians during patient examinations and minor procedures, enhancing patient care
• Coordinated scheduling of diagnostic testing, procedures, and follow-up appointments to streamline patient flow
• Provided comprehensive front and back-office medical support in a high-volume clinical environment
• Maintained inventory, managed medical supplies, and ensured proper storage and disposal of medications
• Ensured accurate documentation and maintenance of patient records
• Educated patients on procedures and preparation steps, ensuring understanding and compliance

• Delivered specialized clinical support to improve patient outcomes in cardiology practice
• Performed EKGs, vital signs monitoring, and patient assessments
• Assisted with stress testing, cardiac evaluations, and diagnostic procedures
• Prepared patients for exams, treatments, and procedures
• Coordinated surgical scheduling and diagnostic testing to streamline patient flow
• Oversaw medication inventory and ordering to ensure compliance with storage regulations
• Assisted physicians with clinical procedures and contributed to patient care planning
• Maintained accurate and compliant patient documentation

• Managed patient registration, intake, and triage support, enhancing patient experience in hospital setting
• Delivered front-line support for patient inquiries, addressing service needs effectively
• Coordinated patient flow between departments to optimize service delivery
• Collected patient information, verified insurance, and ensured accurate data entry
• Supported clinical staff in ensuring efficient patient care delivery
• Maintained confidentiality and compliance with healthcare regulations

• Coordinated front office operations, ensuring seamless payroll processing and efficient administrative support
• Maintained accurate employee records, schedules, and timekeeping systems to support operational efficiency
• Assisted in coordinating patient admissions and administrative documentation
• Supported financial recordkeeping and reporting, contributing to accurate budget management
• Ensured compliance with internal policies and healthcare administrative standards
• Provided support to clinical staff and management in daily operations