Rita Krieger
Ogallala,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Overnight Team Lead
Wal-Mart Super Center
08.2018 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Admissions Director
Lifecare Centers Of America
10.2008 - 04.2018
- Managed approximately 30 incoming calls, emails and faxes per day from hospitals, clinics and assisted living communities
- Managed admission processes, verifying patient demographics and obtaining benefits / authorizations for SNF, therapies and extended stay
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Developed and maintained strong relationships with case managers and clinics leading to increased referrals
Education
High School Diploma -
Beatrice High School
Beatrice, NE05.1977
Skills
- Customer Needs Assessments
- Team Meetings
- Team Goals
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
Timeline
Overnight Team Lead
Wal-Mart Super Center
08.2018 - Current
Admissions Director
Lifecare Centers Of America
10.2008 - 04.2018
High School Diploma -
Beatrice High School
Similar Profiles
Elham KallabatElham Kallabat
Assistant Store Manager at Wal-Mart Super CenterAssistant Store Manager at Wal-Mart Super Center
Elizabeth GwynnElizabeth Gwynn
Food Associate at Louis A. Johnson VA Medical CenterFood Associate at Louis A. Johnson VA Medical Center
Tiffani RushingTiffani Rushing
License Practical Nurse at Rapides Regional Medical CenterLicense Practical Nurse at Rapides Regional Medical Center