Rita Lott
Middleburg,FL
Summary
I am a hard worker that strives to help patients and I feel that I can be beneficial to the company.
Overview
19
19
years of professional experience
Work History
Patient Services Representative
Jacksonville Orthopaedic Institute
08.2005 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Used Software to schedule appointments.
- Took copayments and compiled daily financial records.
Education
Associates - Medical Secretarial
Draughon's Jr. College
Clarksville,TN05.1995
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Customer Service
- Problem-Solving
Timeline
Patient Services Representative
Jacksonville Orthopaedic Institute
08.2005 - Current
Associates - Medical Secretarial
Draughon's Jr. College
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