Rita Mosley
Summary
Conscientious Customer Service Representative with years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, and implementing customer service policies. Personable and professional experience resolving service concerns for customers. Focused on surpassing expectations and driving team success. Motivated Customer Service Representative with over 5+ years of experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Interpersonally adept communicator .
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Inspector
Vanguard Emergency Management
Winchester, Virginia
09.2017 - 01.2022
- Deployed to state of weather emergencies (floods, hurricanes, fires, earthquakes) to assist affected persons with recovery claims to FEMA and Dept. of Homeland Security. Handled all air, hotel, and transportation bookings.
- Offered advice and assistance to customers, paying attention to special needs or wants. Set up Remote Office at hotel residence. Arranged meetings via phone, text, e-mail. Documented and reported Unable to Contacts.
- Investigated and resolved customer inquiries and complaints quickly. Inspected personal and property damages.
- Responded proactively and positively.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs. Showed genuine concern and empathy.
- Communicated hourly with FEMA via multi-platform programs to expedite Grant assistance.
- Positively impacted hundreds of families with temporary housing, food, medical expenses, home and car repairs, replacement school computers and uniforms.
Project Manager
Hall County Elections
Gainesville, GA
04.2018 - 01.2020
- Identified plans and resources required to meet project goals and Election objectives. Prepared all signs, forms, equipment, and computers in advance of Elections.
- Modified and directed project plans to meet organizational needs. Made traffic flow decisions for smoothest Election services.
- Oversaw high profile projects such as "Early Voting" by planning, designing, and scheduling of Poll Workers. Delegated and completed required hourly and daily reports.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures. For example: Provisional Ballots.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Completed all updated Training on new computer, tablet and scanning equipment use and operation. Trained staff.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked election and team member performance closely to quickly intervene in mistakes or delays.
Education
Bachelor of Arts - Sociology/Psychology
Bishop College
Dallas, TXMaster of Arts - Urban Planning
University of Texas At Arlington
Arlington, TexasAssociate of Science - Renewable Energy Technology
Mid-South Community College
West Memphis, ARSkills
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Multitasking and Prioritization
- Verbal and Written Communication
- Inbound and Outbound Calling
- Complex Product Knowledge
- Database Management
- Administrative and Office Support
- Excellent Attention to Detail
- Microsoft Office Suite - Excel, Power Point, Word
Hobbies: Hiking, Music, Ballet, Art, Travel
Regularly hike the trails of Lake Lanier. Lover of all eras of Music. Studied Ballet with Natasha Krasofska, Prima Ballerina, 15 years. Art Connoisseur. Traveled extensively throughout US, Mexico, Virgin Islands.
Timeline
Project Manager
Hall County Elections
04.2018 - 01.2020
Customer Service Representative - Inspector
Vanguard Emergency Management
09.2017 - 01.2022
Bachelor of Arts - Sociology/Psychology
Bishop College
Master of Arts - Urban Planning
University of Texas At Arlington
Associate of Science - Renewable Energy Technology
Mid-South Community College
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