Customer Service Specialist
Wells Fargo
- Strive with inbound calls to facilitate services, determine service needs and accurately input customers concerns in question for a one time resolution
- Resolving routine to complex escalated questions of concerns by researching customer issues, inquiries, and complaints
- Review customer loans to best resolution service, tax bill, property insurance, payment, and escrow issue.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
