Rita Sarabia
San Antonio,TX
Summary
Accomplished Lot Manager with many years of experience optimizing lot conditions. Coordinates operations and maintenance of lot to achieve excellent presentation and support sales staff. Attentive team leader forming foundation of all facility functions.
Resourceful Parking Manager known for high productivity and efficient task completion. Specialize in operational oversight, revenue control systems, and customer service excellence. Skilled in conflict resolution, team leadership, and strategic planning. Excel in fast-paced environments through strong communication and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Parking Manager
ABM - Facility Services
San Antonio, TX
11.2006 - Current
- Managed daily parking operations to ensure smooth vehicle flow.
- Supervised staff to maintain high service standards and efficiency.
- Coordinated training programs for new employees on parking protocols.
- Implemented safety measures to enhance customer and employee security.
- Oversaw maintenance of parking equipment and facilities for optimal functionality.
- Developed schedules for staff coverage during peak parking hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Performed routine maintenance on equipment used in the operation of the facility, such as cleaning machines and replacing bulbs.
- Organized special events held in the facility while ensuring that all necessary arrangements had been made beforehand.
- Reviewed financial statements regularly to monitor budget performance against expectations.
- Developed and implemented procedures for issuing permits, collecting fees, and enforcing regulations.
- Handled administrative duties associated with managing a parking facility, such as payroll processing.
- Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
- Maintained records of transactions, such as time sheets, cash receipts, and permit sales.
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
- Collaborated with vendors to procure supplies needed for operations, such as tickets and signs.
- Resolved customer complaints regarding parking services or policies in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Skills
- Equipment maintenance
- Staff supervision
- Budget monitoring
- Customer service
- Payroll
- Tenant Billing
- Time management
- Event coordination
- Performance evaluation
- Traffic routing
- Safety regulations
- Facility maintenance
- Register balancing
- Surveillance
- Parking operations management
- Incident reporting
- Customer complaint handling
- Employee scheduling
- Operational procedures
- Staff training
- Hiring and training
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Parking Manager
ABM - Facility Services
11.2006 - Current