RITA SHARP
San Diego,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
8
8
years of professional experience
Work History
Enterprise CSM
SamCart
01.2021 - Current
- Reduced churn rate by maintaining strong relationships and implementing proactive customer retention strategies, resulting in a 40% improvement over target
- Nurtured key client relationships and successfully grew account revenue by 150% through upselling and cross-selling initiatives.
- Implemented data-driven pricing strategies and collaborated with sales teams to drive higher transaction values, surpassing target by 15%.
- Developed and implemented efficient escalation process, ensuring swift resolution of critical issues, leading to significant cost savings for a prestigious client.
- Recognized a strategic partnership opportunity with a major client, successfully persuading them to migrate their entire business to our platform, resulting in a remarkable increase in GMV and additional value through the adoption of our white-labeled payment processor.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Exceeded metrics in every fiscal quarter (including EBR's, calls, touch points, CSAT, churn, growth)
- Survived four rounds of layoffs and still kicking!
Customer Success Team Manager
Mercato
03.2020 - 01.2021
- Hired as an agent but swiftly promoted to manager of the support team
- Highest CSAT score
- Highest average of tickets
- Built out and established support practices and procedures
- Worked alongside our logistics partners to ensure safe and efficient shipping for clientele.
MSP CSM
AMN
06.2019 - 03.2020
- MVP of the busiest quarter in company history (Q4 2019)
- Oversaw all of our top health systems
- Promoted from contract account coordinator to manager within 3 months
- Voted the preferred partner by our MSP vendors.
Sales Manager
TOM FORD
02.2016 - 06.2017
- Managed a sales team, ranked fourth busiest nationwide within the company
- Set ambitious sales targets and coached a team of 5 sales associates to achieve them through effective performance management techniques.
- Implemented an incentivized sales training program resulting in a 10% increase in monthly revenue within six months.
- Recognized as the top-performing store in the region for two consecutive quarters, with a sales growth of 15%.
Account Manager (I.T. and Engineering)
Imperial Staffing
06.2020 - 12.2020
- Successfully closed $600 thousand worth of contracts with prospects by leveraging persuasive negotiation skills and demonstrating comprehensive industry knowledge.
- Negotiated complex contracts with key clients, resulting in a 8% increase in contract values and maintained strong relationships, leading to 80% client retention rate.
- Collaborated with the recruiting department to successfully place over 20 high-paying job positions at prestigious companies like Raytheon and Northrup Grumman, generating revenue of $1.3 million annually.
Sales Advisor
Lovely Bride
05.2018 - 04.2019
- Recognized as the go-to representative for handling challenging client interactions, consistently resolving delicate situations and maintaining high customer satisfaction scores.
Education
Bachelor of Arts - English Literature, Film Production
University of North Texas
Denton05.2018
Broadcast Journalism
University of London
12.2017
Skills
- Google Analytics, Facebook & Google Pixels, Zapier, Kajabi, Teachable, MailChimp, Ontraport, Salesloft, Salesforce, Calendly, Infusionsoft/Keap, Cloudflare, Godaddy, Shopify, HubSpot, Thinkific, Wordpress, Google Tag Manager, Facebook Ads, PayPal, Stripe, AuthNet, Easy Pay Direct, ShipStation, NotifyURL, Canva, MemberMouse, Circleio, Google Suite, Freshdesk, Adobe Photoshop Lightroom, and Excel Bilingual in English and Spanish, Resolution-oriented, Sales Tracking, Positive and upbeat, Prospecting skills
References
- Patrick Lopez, SamCart, 208-515-8195
- Maria Sampogna, DealCloud, 410-596-0496
Timeline
Enterprise CSM
SamCart
01.2021 - Current
Account Manager (I.T. and Engineering)
Imperial Staffing
06.2020 - 12.2020
Customer Success Team Manager
Mercato
03.2020 - 01.2021
MSP CSM
AMN
06.2019 - 03.2020
Sales Advisor
Lovely Bride
05.2018 - 04.2019
Sales Manager
TOM FORD
02.2016 - 06.2017
Bachelor of Arts - English Literature, Film Production
University of North Texas
Broadcast Journalism
University of London
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