Rita Tukes
Hampton,GA
Summary
Experienced professional with several years in criminal justice and law enforcement. Safety-oriented, fair and professional when dealing with unruly offenders and problem situations. Well-versed in criminal law and criminology. Vast background in court testimony, field supervision and statistical analysis.
Overview
32
32
years of professional experience
Work History
Probation Supervisor
Csra Probation Services
Conyers, GA
11.2014 - Current
- Attended court hearings regarding new offenses committed by individuals on supervised release.
- Evaluated risk levels associated with each offender based on criminal history and assessment results.
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
- Coordinated phases of offender prison release program.
- Supervised adult offenders to monitor compliance with court ordered conditions.
- Reviewed legal documents, including pre-sentence reports, to ensure comprehensive understanding of each case.
- Trained new probation officers on department policies, procedures, and best practices.
- Conducted initial interviews with probationers to assess risk levels and establish supervision plans.
MANAGER OF OPERATOR SERVICES
BellSouth Telecommunications
ATLANTA, GA
11.1998 - 10.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Directed recruitment, hiring, and training of new staff members.
- Developed and implemented strategic plans to achieve company objectives.
Operator
BellSouth Telecommunications
GAINESVILLE, FL
11.1992 - 11.1998
- Routed calls to the correct department based on caller needs.
- Greeted callers warmly and asked how they could be assisted.
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Adhered to all company policies related to telephone etiquette and customer service standards.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC05-2025
Skills
- Confident
- Cognitive behavioral training
- Accuracy
- Report Writing
Timeline
Probation Supervisor
Csra Probation Services
11.2014 - Current
MANAGER OF OPERATOR SERVICES
BellSouth Telecommunications
11.1998 - 10.2014
Operator
BellSouth Telecommunications
11.1992 - 11.1998
Bachelor of Science - Criminal Justice
Strayer University
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