Rita Welch
Salem,OR
Summary
Compassionate professional dedicated to supporting and empowering individuals on their healing and self-care journeys. Experienced in creating welcoming, supportive environments that promote well-being, self-awareness, and personal growth while encouraging sustainable self-care practices.
Overview
4
4
years of professional experience
Work History
Student
East West College of the Healing Arts
03.2025 - 03.2026
- 800 hours of educational and coursework time
- 70 class hours with clinical practice in student clinic
- currently enrolled in spa class elective to learn spa-related treatments
- Proficient in Swedish modality alongside deep tissue massage and myofascial release.
- proficient in capturing SOAP note details
Communications Specialist and Dispatcher
Metcom 911
05.2024 - 11.2024
- Maintained composure in high-stress environments while offering reassurance to distressed callers and extracting critical information for first responders, including responder safety details.
- I obtained a certificate for completing a Basic Telecommunications class as well as Emergency Medical Dispatch class (EMD) at DPSST (Department of Public Safety Standards and Training)
- Facilitated warrant processing, vehicle impoundments, and stolen vehicle assessments, concurrently running Criminal History records in online state database as requested by officers.
Grocery Shop and Delivery Service
Instacart Shopper
01.2022 - Current
- Established close connections with customers, creating a loyal client base and enhancing delivery services by implementing no-contact options and aiding older customers in organizing groceries.
- Engaged with customers to verify replacement options ensuring order satisfaction
- Surpassed customer expectations through highest feedback ratings, frequent repeat customers, and consistently high tips.
- Interpreted customer feedback to recognize and endorse best product choices.
- Sustained exceptional customer service rating of 4.98 out of 5 across 1,000 grocery deliveries.
Education
Certificate - 800 Hour Massage Therapy Program
East West College of The Healing Arts
Portland, OR03-2026
Skills
- Customer Service
- Employee Management
- Excellent Communication Skills
- Quick Learner
- Planning
- Empathetic
- Critical Thinking
- Decision Making
- Emergency Management
- Compassion
- Deep Tissue Massage
- Myofascial Release
- Swedish
- Spa treatments
Timeline
Student
East West College of the Healing Arts
03.2025 - 03.2026
Communications Specialist and Dispatcher
Metcom 911
05.2024 - 11.2024
Grocery Shop and Delivery Service
Instacart Shopper
01.2022 - Current
Certificate - 800 Hour Massage Therapy Program
East West College of The Healing Arts