RITAH NABADDA
Summary
Detail-oriented banking professional with a robust background in digital banking support and customer service operations. Specializes in applying analytical skills to improve AI performance in banking, ensuring compliance with AML/KYC procedures while maintaining high customer satisfaction and effective problem resolution in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Digital Banking Representative
Flushing Bank
New York, USA
12.2020 - Current
- Supported customers remotely with deposit operations, online banking access, account servicing, debit card issues, payment concerns, and small business banking inquiries, ensuring smooth banking experiences.
- Handled escalated customer concerns with professionalism and accuracy, resolving issues effectively in fast-paced remote environment.
- Educate customers on mobile banking, bill pay, transfers, alerts, and digital self-service tools.
- Verify customer identity and follow AML and KYC procedures before handling sensitive account requests.
- Escalate suspicious activity and coordinate with internal teams on issue resolution.
- Use Affinity, Edge, Miser, Client Central, Vision Archives, Partner Care, and Q2 to investigate issues and resolve service requests.
AI Evaluation Specialist
Mercor
04.2026 - 05.2026
- Assessed customer service and banking-related AI outputs to ensure alignment with industry standards and enhance user experience.
- Evaluated AI-generated responses for accuracy, clarity, and professionalism, enhancing overall quality and real-world applicability.
- Reviewed prompts and responses for communication quality, logical consistency, instruction following, and problem-solving effectiveness.
- Applied retail banking knowledge to improve AI performance in customer operations and financial service scenarios.
- Showcased analytical thinking, attention to detail, and adaptability in fast-paced remote project environments, contributing to effective communication.
Senior Relationship Banker
Bank of America
Roseland, USA
12.2018 - 12.2019
- Ranked top 5 out of more than 5,000 bankers nationwide for performance and customer satisfaction.
- Conducted financial reviews for personal and business banking clients, recommending tailored banking solutions that addressed their specific needs.
- Resolved complex banking issues while ensuring customer authentication, privacy, and adherence to operational compliance standards.
- Assisted customers with checking and savings accounts, debit card services, account maintenance, and seamless digital banking setup.
- Guided customers on fraud safeguards, digital banking tools, and account management workflows.
Relationship Banker
Guaranty Bank
Waukegan, USA
12.2015 - 12.2017
- Facilitated customer onboarding and maintained accounts while delivering general banking support.
- Served personal and small business customers by providing account servicing, handling deposit operations, and addressing payment-related inquiries.
- Advocated for digital banking services to enhance customer engagement and streamline service delivery.
- Collaborated with branch leadership and operations teams to strengthen customer experience and service delivery.
Relationship Manager
Orient Bank Limited
Kampala, Uganda
12.2012 - 12.2014
- Managed portfolio of business clients, ensuring account maintenance, optimizing deposit servicing, and enhancing relationship management.
- Assisted SME clients in identifying banking solutions, improving payment practices, and providing financial education.
- Conducted outreach initiatives to promote financial inclusion and strengthen customer relationships.
- Maintained compliance with banking procedures and customer servicing standards.
New Business Executive
Standard Chartered
Kampala, Uganda
12.2011 - 12.2012
- Contributed to customer acquisition and branch growth initiatives by implementing targeted outreach strategies.
- Guided customers in utilizing digital banking platforms and self-service banking tools to maximize usage and satisfaction.
- Facilitated customer onboarding, account setup, and documentation processes to enhance user experience.
- Resolved account-related concerns and strengthened customer relationships.
Education
MBA - Business Analytics
William Paterson University of New Jersey
09-2025
BA - Business Computing
Makerere University Business School
01-2013
Skills
- AI evaluation
- AI Model Evaluation
- Data Validation Processes
- User Experience Design
- Analytical Thinking
- Problem Solving
- Critical Thinking
- Process optimization
- Attention to Detail
- Communication Assessment
- Collaborative Tools Proficiency
- Written Communication
- Business Reasoning
Timeline
AI Evaluation Specialist
Mercor
04.2026 - 05.2026
Digital Banking Representative
Flushing Bank
12.2020 - Current
Senior Relationship Banker
Bank of America
12.2018 - 12.2019
Relationship Banker
Guaranty Bank
12.2015 - 12.2017
Relationship Manager
Orient Bank Limited
12.2012 - 12.2014
New Business Executive
Standard Chartered
12.2011 - 12.2012
MBA - Business Analytics
William Paterson University of New Jersey
BA - Business Computing
Makerere University Business School