RITIKAA Umesh
Bengaluru,India
Summary
Dedicated and customer-focused professional with 4 years of experience in customer service. Proven ability to manage customer interactions with patience, empathy, and efficiency. Skilled in problem-solving, effective communication, and handling high-volume inquiries
Overview
5
5
years of professional experience
Work History
Client Services Manager
Standard Chartered
07.2021 - Current
Senior Customer Care Executive
Standard Chartered
07.2021 - 03.2024
Sales Manager
FITCAMP PRIVATE LIMITED
08.2020 - 11.2021
Sales Business Development
Extramarks Education India Pvt. Ltd.
08.2020 - 08.2020
Business Development Manager
The Perfect Story
08.2019 - 08.2020
Education
Master of Arts - MA - Entrepreneurship/Entrepreneurial Studies
Madras School Of Social Work
01.2020
Bachelor of Commerce - BCom - Banking, Corporate, Finance, and Securities Law
Anna Adarsh College For Women
01.2016
Bachelor of Commerce - Business/Commerce, General
Lady Andal & Sir Mutha Schools
2013
Skills
- Customer Satisfaction
- Client Services
- Relationship Building
- Sales Support
- Lead Generation
- Onboarding and Orientation
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Scheduling and Coordinating
Accomplishments
AWARD: OUTSTANDING PERFORMER : DEC 2022
Previousjobs
- Client Services Manager, Standard Chartered, Bengaluru, Karnataka, 07/01/21, Present, 3 years
- Senior Customer Care Executive, Standard Chartered, 07/01/21, 03/01/24, 2 years 9 months
- Sales Manager, FITCAMP PRIVATE LIMITED, 08/01/20, 11/01/21, 1 year 4 months
- Sales Business Development, Extramarks Education India Pvt. Ltd., 08/01/20, 08/01/20, 1 month
- Business Development Manager, The Perfect Story, Chennai, Tamil Nadu, 08/01/19, 08/01/20, 1 year 1 month
Currentjob
Client Service Manager, Standard Chartered Bank, Bengaluru, Karnataka, 01/01/24, Present, 6 months
Additional Information
- Adapting and implementing a complete new process for UAE (INDIA-DUBAI-IB CENTRE) : 4/1/2024
- Appreciation from the Country HD Voices&Virtual :4/4/2024
Languages
Tamil
Malayalam
Affiliations
- TNEELAM CULTURAL ORGANIZATION-2019
- The Perfect Story 2020
- Namura's (social enterprise)-2018
- My Bee Club 2016
Timeline
Client Services Manager
Standard Chartered
07.2021 - Current
Senior Customer Care Executive
Standard Chartered
07.2021 - 03.2024
Sales Manager
FITCAMP PRIVATE LIMITED
08.2020 - 11.2021
Sales Business Development
Extramarks Education India Pvt. Ltd.
08.2020 - 08.2020
Business Development Manager
The Perfect Story
08.2019 - 08.2020
Master of Arts - MA - Entrepreneurship/Entrepreneurial Studies
Madras School Of Social Work
Bachelor of Commerce - BCom - Banking, Corporate, Finance, and Securities Law
Anna Adarsh College For Women
Bachelor of Commerce - Business/Commerce, General
Lady Andal & Sir Mutha Schools
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