Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Rittichai Phongeunh

Concord,North Carolina

Summary

Highly skilled in customer service and sales, known for high productivity and efficient task completion. Specialize in inventory management, digital marketing strategies, and customer relationship management to ensure seamless sales processes. Excel in negotiation, problem-solving, and time management skills, contributing to successful transactions and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Ebay Seller

Ebay
Concord, North Carolina
03.2024 - Current
  • Developed customer service policies and procedures to ensure timely responses to inquiries.
  • Created detailed product listings with photographs, descriptions, and prices.
  • Responded to customer complaints and disputes in a timely manner.
  • Monitored inventory levels and updated stock availability on eBay.
  • Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
  • Sourced products from vendors at competitive prices for resale on eBay.
  • Generated reports of daily transactions for accounting purposes.
  • Coordinated shipping of orders with third-party fulfillment services.
  • Researched popular items on eBay to determine optimal pricing strategy.
  • Leveraged eBay tools such as Best Offer and Buy It Now to maximize profits.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
  • Worked with vendors and supply distributors to negotiate bulk discounts.

Walmart Online Groccery

Walmart
Kannapolis, NC
10.2021 - 07.2024
  • Provided customers with fast and accurate service
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided training and support for new employees joining the company's online grocery team.
  • Stocking the shelves, organizing the backroom, picking the items in the floor.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Troubleshot any problems or errors that occurred during checkout.
  • Secured and stored items until customer pickup.
  • Assisted teammates with daily tasks during peak periods.

Tropical Smoothie Cafe Associate

Tropical Smoothie Cafe
Concord, NC
08.2021 - 10.2021
  • Greeted customers, answered questions and provided excellent customer service.
  • Assisted in the preparation of sandwiches, salads, soups and other cafe items.
  • Operated cash register to process payments from customers.
  • Maintained cleanliness of work area and restocked supplies as needed.
  • Performed opening and closing procedures for the cafe.
  • Provided support with food preparation including making coffees, smoothies and juices.
  • Trained new employees on operating procedures, product knowledge and customer service techniques.
  • Communicated inventory needs to management team for ordering purposes.

McDonalds Crew Member

McDonald's
Concord, NC
09.2020 - 05.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Education

Associate of Science - Physical Therapy

Rowan Cabarrus Community College
Concord, NC
05-2026

High School Diploma -

Northwest Cabarrus High School
Concord, NC
06-2022

Skills

  • Negotiation
  • Marketing
  • Sales
  • Customer service
  • Resilience
  • Adaptive
  • Pricing strategy
  • Information Technology
  • Trend tracking
  • Vendor engagement
  • Supplier Relations
  • Communication
  • Trilingual

Affiliations

  • Calisthenics
  • Fishing
  • Running
  • Cooking
  • Rock Climbing

Languages

English
Professional
Laos
Professional
Thai
Limited
Spanish
Elementary

Timeline

Ebay Seller

Ebay
03.2024 - Current

Walmart Online Groccery

Walmart
10.2021 - 07.2024

Tropical Smoothie Cafe Associate

Tropical Smoothie Cafe
08.2021 - 10.2021

McDonalds Crew Member

McDonald's
09.2020 - 05.2021

Associate of Science - Physical Therapy

Rowan Cabarrus Community College

High School Diploma -

Northwest Cabarrus High School

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Rittichai Phongeunh