Ritu Islam
Hudson,NY
Summary
Professional with extensive experience in financial transactions, recognized for exceptional productivity and efficient task execution. Specialized skills in cash handling, customer service, and fraud detection enhance accuracy and foster client trust. Strong communication, problem-solving, and time management abilities ensure smooth operations and positive customer interactions.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Teller
TD Bank
Hudson, NY
04.2023 - Current
- Processed customer transactions with accuracy, including deposits, withdrawals, and loan payments.
- Assisted customers with account inquiries while providing detailed product information.
- Educated customers on banking services to enhance understanding and engagement.
- Resolved customer issues promptly, ensuring high satisfaction levels.
Supervisor
St Charles Hotel
Hudson, NY
06.2023 - 06.2025
- Supervised daily hotel operations to ensure efficient service delivery.
- Managed staff shift scheduling to maintain optimal coverage during peak hours.
- Developed and implemented operational policies to enhance workflow efficiency and accuracy.
- Formulated strategies to improve overall customer service experience.
- Delivered exceptional customer service to all guests, fostering satisfaction and loyalty.
Team Leader
Walmart
Hudson, New York
04.2020 - 02.2023
- Delegated responsibilities and organized tasks to ensure timely project completion.
- Resolved conflicts among team members, fostering a collaborative work environment.
- Promoted a positive atmosphere that encouraged teamwork and cooperation.
- Provided training and support to motivate team members toward achieving objectives.
Education
Bachelor of Science - Cyber Security
University At Albany
Albany, NY 01.2025 - 07.2025
Associate of Science - Cyber Security
Columbia Greene Community College
Hudson, NY 01.2022 - 05.2025
Skills
- Cybersecurity fundamentals
- Network troubleshooting
- Risk assessment
- Data analysis
- Customer service
- Team collaboration
- Problem solving
- Technical documentation
- Software proficiency
- Exceptional customer service
- Qualified in commercial servicing
- Risk management evaluation background
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional
Urdu
Professional
Timeline
Bachelor of Science - Cyber Security
University At Albany
01.2025 - 07.2025
Supervisor
St Charles Hotel
06.2023 - 06.2025
Teller
TD Bank
04.2023 - Current
Associate of Science - Cyber Security
Columbia Greene Community College
01.2022 - 05.2025
Team Leader
Walmart
04.2020 - 02.2023
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
PAMELA GRACE YANG RAWDENPAMELA GRACE YANG RAWDEN
Sales Associate at Lili and LooSales Associate at Lili and Loo