Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritzcy Rosales

Charlotte,NC

Summary

I’m a 21 year old motivated team member willing to learn and take on new challenges. Able to help Hispanic non English speaker, for Spanish is my first language. I know how to work with a team as well as independently for I have been team lead for a 1 year and half, I worked alone as a baker / cashier managing all the outgoing produce. Helping customer with need is not a problem! As a cashier I learned how to work with different people and customers I have patients and im understanding with people various needs.

Overview

7
7
years of professional experience

Work History

Janitorial Team Lead

Chad
Charlotte, NC
06.2019 - Current
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Developed monthly and daily production inventory to make sure products weren’t running low
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Took on additional job duties, including hands ok cleaning and working extra shifts during unexpected backlog, resulting in meeting project target date.

Baker / Cashier

Tizz
Charlotte, NC
12.2018 - 06.2019
  • Corresponded with clients through email, telephone or postal mail.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Resolved customer problems and complaints by Action.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with the manager to solve problems and handle customer concerns.
  • Met the required baked cake goals at the end of each day
  • Multitasked with customer while finishing the baking
  • Worked in professional manner
  • Worked independently

Cashier

Mark
Charlotte, NC
06.2018 - 02.2019
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Work independently and at fast paced to satisfied customers needs

Juice Barista

Mackenzie
Charlotte, NC
03.2017 - 06.2018
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked / created inventory every week to insure we had all we need
  • Worked in a fast environment
  • Resolve problems when needed

Education

Associate in Arts -

Central Piedmont Community College
Charlotte, NC
02.2021

Skills

  • Employee Evaluation
  • Team management
  • Relationship development
  • Supervision
  • Organization
  • Performance improvement
  • Workplace safety
  • Customer service
  • Team Bonding
  • Communications
  • Problem resolution

Timeline

Janitorial Team Lead

Chad
06.2019 - Current

Baker / Cashier

Tizz
12.2018 - 06.2019

Cashier

Mark
06.2018 - 02.2019

Juice Barista

Mackenzie
03.2017 - 06.2018

Associate in Arts -

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Ritzcy Rosales