Rivé Ortiz
New Braunfels,TX
Summary
Skilled Computer Hardware and Networking Trainer with hands-on experience in designing, implementing and troubleshooting computer hardware and networking systems. Display strong proficiency in imparting knowledge on new technologies, system upgrades or repairing techniques to students of varied skill levels. Significant contribution to curriculum development and adaptation based on evolving industry trends. Show leadership skills, adaptability to changing technology landscapes, and commitment to continuous professional development.
Overview
10
10
years of professional experience
Work History
Claims Manager
Davies
California City, CA
08.2023 - 01.2026
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Manage up to 60% calls and up to 40% scheduled appointments daily to gather information to initiate claims process.
Accounting Specialist
City of San Antonio Aviation
San Antonio, TX
04.2021 - 07.2023
- Contacted customers to immediately find resolutions for escalated issues.
- Input financial data and produced reports using teacup, zendesk, and quickbooks.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Coached, trained, and delegated tasks to 5 team members to meet specific department goals.
IT Technician
TaskUs
San Antonio, TX
11.2019 - 09.2022
- Researched & resolved issues reported by the client's end-users via phone, email, and chat support, managed complaints
- Documented all information on customer interaction according to standard operating procedures
- Promptly & efficiently moved through calls without sacrificing customer satisfaction
- Referred unresolved customer grievances to designated departments for further investigation.
- Increased average response time daily basis .Reduced the average staff turnover rate
- Increased customer retention year-over-year
Network Engineer
Volt Workforce Solutions
San Antonio, TX
02.2016 - 10.2018
- Configured and managed network devices to ensure optimal performance.
- Conducted regular network assessments to enhance security protocols.
- Provided technical support to users for network-related inquiries.
- Trained junior staff on best practices for network management.
- Evaluated new networking technologies for potential integration into operations.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Remote01.2025
Computer Science -
Palo Alto College
San Antonio, TX03.2013
Skills
- Project development
- Network administration
- Data analytics
- Business analysis
- Root cause analysis
- Cross-functional team leadership
- Network troubleshooting
- System monitoring
- Data analysis
- Financial reporting
- Network security
- Server management
- Configuration management
- Hardware and software configurations
- Network access control
Timeline
Claims Manager
Davies
08.2023 - 01.2026
Accounting Specialist
City of San Antonio Aviation
04.2021 - 07.2023
IT Technician
TaskUs
11.2019 - 09.2022
Network Engineer
Volt Workforce Solutions
02.2016 - 10.2018
Bachelor of Science - Cybersecurity
Western Governors University
Computer Science -
Palo Alto College