Delegated tasks to staff members to maximize production under tight deadlines.
Enhanced banquet operations by streamlining communication between kitchen and service staff.
Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Directed and managed banquet functions for Number-person event.
Banquets
The Viceroy Hotels
Snowmass Village
08.2018 - Current
Multitasking, attention to details, good communications abilities, teamwork, organization and courtesy.
Head Hostess
The Viewline Resorts
Aspen Snowmass
03.2018 - Current
Sales Associate
Pandora Jewelry
Puerto Rico
05.2015 - 04.2017
Customer service, attention to detail, positive attitude and outgoing approach, experience handling customer complaints and escalating conflicts, committed to educating consumers about merchandise products and services.
Assistant Manager
The Room Surf and Shop
San Juan, Puerto Rico
05.2013 - 04.2015
Leadership Skills, Communication Skills, Interpersonal Skills, Marketing, Planning, Microsoft Word, Customer Service, Problem Solving.
Sales Representative
Buena Vibra
San Juan, Puerto Rico
09.2010 - 09.2013
Product knowledge, communication skills, active listening skills, rapport-building skills, time-management skills, organizational skills, social media skills, problem-solving skills.
Education
BA / Master Degree - Marketing and Public Relationships
Interamerican University, Metro Campus
San Juan, PR
05.2010
Skills
Communication Skills
Ability to Work Under Pressure
Ability to Work in a Team
Excellent Communication
Customer Service
References
References available upon request
Languages
English / Spanish
Native or Bilingual
Timeline
Banquet Manager
Aspen Meadows Resort
03.2021 - Current
Banquets
The Viceroy Hotels
08.2018 - Current
Head Hostess
The Viewline Resorts
03.2018 - Current
Sales Associate
Pandora Jewelry
05.2015 - 04.2017
Assistant Manager
The Room Surf and Shop
05.2013 - 04.2015
Sales Representative
Buena Vibra
09.2010 - 09.2013
BA / Master Degree - Marketing and Public Relationships